Don’t give up on angry patients. The patient may be dead wrong, but the great game of customer service is to find a way to turn the patient around. …
Know your numbers.
Know your numbers. Identify your five most important key performance indicators or targets and look at them every day. One of them should always be cash because practices with cash are always …
Reduce no-shows.
Reduce no-shows. No-shows result in overdue debonds, which result in increased overhead and a practice that is busy with patents that are no longer profitable. …
Be sure to overcommunicate.
Be sure to overcommunicate. The more communication by everyone on the team the more efficient the practice. Don’t just communicate—overcommunicate. …
Be sure to overcommunicate.
Be sure to overcommunicate. The more communication by everyone on the team the more efficient the practice. Don’t just communicate—overcommunicate. …
Skip the sarcasm.
Skip the sarcasm. Sarcasm can be very funny, but not everyone appreciates it or even understands it. Some people even react negatively to sarcastic remarks. …
