Check your accounts receivable. Many offices have a much higher accounts receivable than they realize and aren’t aware of it. An accounts receivable tracking system, like all systems, will make the …
Convert unhappy patients to happy patients.
Convert unhappy patients to happy patients. If you ever have an unhappy patient, the doctor should call them that evening. Find out what they were concerned about and see what you can do to turn the …
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Train, train, train.
Train, train, train. Orthodontics has become more complex and more technical. Be sure all team members are trained to properly maximize the opportunity from each technological …
Know your numbers.
Know your numbers. Identify your five most important key performance indicators or targets and look at them every day. One of them should always be cash because practices with cash are always …
Know your numbers.
Know your numbers. Identify your five most important key performance indicators or targets and look at them every day. One of them should always be cash because practices with cash are always …
Don’t give up on angry patients.
Don’t give up on angry patients. The patient may be dead wrong, but the great game of customer service is to find a way to turn the patient around. …
