Always apologize to an unhappy patient. If a patient is unhappy for any reason, don’t get defensive. Simply apologize and propose a reasonable solution. …
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Always apologize to an unhappy parent or patient.
Always apologize to an unhappy parent or patient. If a parent or patient is unhappy for any reason, don’t get defensive. Simply apologize and propose a reasonable solution. …
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If you’re going to add a new service…
If you’re going to add a new service…Be sure you have a marketing/communications plan ready to go for parents. Simply having a new service does not do much to further the perception that the practice …
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Three things you want every referring practice to know.
Three things you want every referring practice to know. Anytime a referring practice contacts an orthodontic practice they should be told these three things: “We are delighted that you …
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Your professional relation coordinator (PRC) must be trained and retrained.
Your professional relation coordinator (PRC) must be trained and retrained. You don’t train your PRC just once. This is a position that needs ongoing training and positive management. …
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Your professional relation coordinator (PRC) must be trained and retrained.
Your professional relation coordinator (PRC) must be trained and retrained. You don’t train your PRC just once. This is a position that needs ongoing training and positive management. …
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