Leadership is a daily habit. You can’t be an on-again off-again leader and be effective. Consistent behavior and communication are the primary qualities of excellent leaders.     …

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If you want to find the bottleneck, ask your team. Bottlenecks are anything that slows down a practice system and reduces production. The best way to identify them is to ask your team to brainstorm …

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“Wow” Customer Service Tip 5: “Wow” is fun. Creating a culture and environment for patients takes time, but it can actually be a great deal of fun for the doctor and the staff as well.     …

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“Wow” Customer Service Tip 4: “Wow” will set you apart. If you can achieve “wow-level” customer service, you will be set apart (or differentiated) from other practices and gain more patients, case …

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“Wow” Customer Service Tip 4: “Wow” will set you apart. If you can achieve “wow-level” customer service, you will be set apart (or differentiated) from other practices and gain more patients, case …

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“Wow” Customer Service Tip 3: “Wow” starts with the greeting. The first step in achieving “wow” customer service with patients is to have a powerful and enthusiastic reading for anyone who walks into …

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“Wow” Customer Service Tip 2: Achieving “wow” customer service is not easy. Being mediocre to good is relatively easy. Achieving “wow” customer service takes effort. You must design a system and carry …

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“Wow” Customer Service Tip 1: The power of “wow.” Practices that can achieve “wow” customer service will perform better, have more patients, and increase case acceptance and practice …

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Start to truly care about your referring doctors. Developing a mental state of truly caring about your referring doctors. Successful doctors build deep and powerful relationships. This approach will …

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Make referral marketing a priority. The success of your practice depends heavily on the quality of your referral marketing. You want to go out of your way to make it a priority to ensure a long-term …

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Compliment team members on their positive attitudes. Most practice team members display positive attitudes every day. Take time to compliment your staff on how great their attitude is for the …

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How did you advance your practice yesterday? Can you quickly verbalize one thing that happened yesterday to advance the practice for the future?     …

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