You must know your numbers. Knowing your numbers is one of the critical aspects of running a practice. If you do not know your numbers, you may be late in identifying trends that negatively impact the …
Stop worrying about what you can’t control.
Stop worrying about what you can’t control. Sometimes anxiety is produced by worrying about things that you have no control over. Your time is much better served by focusing on improving areas within …
Continue Reading about Stop worrying about what you can’t control. →
Create value in every first new patient phone call.
Create value in every first new patient phone call. Any time a new patient contacts the office, the front desk staff should go into value-building mode. This is a critical element in having these …
Continue Reading about Create value in every first new patient phone call. →
Make it a goal to schedule 98% of new patients.
Make it a goal to schedule 98% of new patients. Every practice needs a new patient experience system. Successful practices systemize every important aspect, and a system that helps to schedule 98% of …
Continue Reading about Make it a goal to schedule 98% of new patients. →
Measure everything.
Measure everything. You can measure up to 25 key statistics for the practice and review them daily in under five minutes. Take a red pen and circle the ones that are not in line with the goals. How …
Be sure to make eye contact.
Be sure to make eye contact. Making direct eye contact may be one of the most powerful ways to connect with other people. Always make eye contact immediately with anyone that you interact with. …
Why do your staff meetings fail? Reason Number 5.
Why do your staff meetings fail? This week we will look at the top five reasons that staff meetings falter or fail. Reason Number 5. Staff meetings often fail because the topics are not …
Continue Reading about Why do your staff meetings fail? Reason Number 5. →
Why do your staff meetings fail? Reason Number 4.
Why do your staff meetings fail? This week we will look at the top five reasons that staff meetings falter or fail. Reason Number 4. Staff meetings often fail because they are simply not fun. …
Continue Reading about Why do your staff meetings fail? Reason Number 4. →
Why do your staff meetings fail? Reason Number 3.
Why do your staff meetings fail? This week we will look at the top five reasons that staff meetings falter or fail. Reason Number 3. Many staff meetings are boring and have no energy. You …
Continue Reading about Why do your staff meetings fail? Reason Number 3. →
Why do your staff meetings fail? Reason Number 2.
Why do your staff meetings fail? This week we will look at the top five reasons that staff meetings falter or fail. Reason Number 2. Staff meetings often fail because they are not taken …
Continue Reading about Why do your staff meetings fail? Reason Number 2. →
Why do your staff meetings fail? Reason Number 1.
Why do your staff meetings fail? This week we will look at the top five reasons that staff meetings falter or fail. Reason Number 1. Because they are not well thought out. Create an agenda for …
Continue Reading about Why do your staff meetings fail? Reason Number 1. →
Stop managing and start measuring.
Stop managing and start measuring. If you trust your team, give people measurements that they must achieve and step back and see how they do. …
