Increasing Practice Production Every Year
Show Your Enthusiasm When You Receive a Referral. When you receive a new patient referral, always make a point of noting which current patient provided it. When that referring patient comes into the …
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How good is your customer service—really? You may think your practice has five-star level customer service, but statistically there is a 95% chance it does not. Although there is nothing wrong with …
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Jealousy will make you miserable. We recently spoke with a dentist who was interested in engaging our dental consulting services because a dentist friend’s practice was performing better than his own. …
Tell every patient about their great results. One of the last and most important steps in a patient’s experience is to inform them that the treatment they just completed was very successful and the …
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Don’t let insurance control patient decisions. Practices can influence patients to make decisions to have beneficial treatment regardless of insurance coverage. Using the correct scripting …
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Upgrade your systems. If the practice is not producing or performing at the level you want, the solution is simple: upgrade your systems. …
When you have a staff problem, address it immediately. Dentists and office managers often avoid confronting a staff problem until it becomes severe. The earlier you address it, the better the chance …
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Office managers need to know the necessary number of new patients to keep the practice growing. One of the most important jobs of an office manager is to perform daily tracking of the number of new …
Create value for every treatment. Explaining the treatment is not enough. Patients make emotional decisions and want to know why they should invest in your recommendations for their optimal oral …
Systems are your key to success. If you have a checklist of your systems created in a step-by-step manner with the appropriate script, your practice will go to very high levels of performance. In …
How do you grow your practice today? If you want your practice to grow, you must do something different. When you adopt new strategies such as improving patient greetings, increasing eye contact …
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Create a fake crisis. One great business strategy to get things done and be prepared for the future is to pretend that you have a crisis today. Get the entire team behind the “pretend” crisis but work …
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