If you see someone in the practice doing something incorrectly, you should approach them and politely mentor them. While it can be uncomfortable to point out something that isn’t being done the right …
Patient Financing Tip #5: Let patients know that patient financing is easy.
Patient Financing Tip #5: Let patients know that patient financing is easy. Patient financing is fast, easy and convenient. Let patients know this so they don’t think it is a complex process like …
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Patient Financing Tip #4: Mention patient financing in your 30-day email.
Patient Financing Tip #4: Mention patient financing in your 30-day email. We recommend sending an email newsletter every 30 days to patients. The newsletter should always include a reminder that …
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Patient Financing Tip #3: Don’t be afraid to give up part of your fee to facilitate patient financing.
Patient Financing Tip #3: Don’t be afraid to give up part of your fee to facilitate patient financing. Many practices try to avoid patient financing in order to preserve the entire fee for the …
Patient Financing Tip #2: Every staff member should be knowledgeable about patient financing.
Patient Financing Tip #2: Every staff member should be knowledgeable about patient financing. You never know who on the team will be asked about patient financing. All team members should have a …
Patient Financing Tip #1: Offer financing to every patient.
Patient Financing Tip #1: Offer financing to every patient. Practices should not be selective when offering patient financing. Every patient should be aware that it is available and have an …
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Don’t surprise patients.
Don’t surprise patients. Not all surprises are good. Let hygiene patients know during their current appointment what additional services will be needed at the next visit such as radiographs, fluoride, …
Keep in mind that overhead takes away from profitability.
Keep in mind that overhead takes away from profitability. Every dollar spent on overhead is one less dollar of profit and income. Although this may sound obvious, many practices focus heavily on …
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Your numbers tell you if you’re on track.
Your numbers tell you if you’re on track. One of the most critical jobs that can be done in minutes per week by practice leaders is to review a small set of practice statistics. Knowing your key …
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If you aren’t getting enough reviews try this:
If you aren’t getting enough reviews try this: Engage every patient with the following script: “Mrs. Smith, we are delighted to have you as a patient. If you would be nice enough to consider leaving …
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If you want to be a great leader, be diplomatic but honest.
If you want to be a great leader, be diplomatic but honest. Telling people what they want to hear or that you might make a change later is not great leadership. Telling people what is really happening …
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Improve case acceptance.
Improve case acceptance. One quick way to improve case acceptance is to offer interest-free patient financing to every patient whether they need it or not. You never know which patients are declining …
