Being positive works. There are many ways to manage people, but we believe there is no better way than to give positive reinforcement whenever possible. …
Don’t create a superficial financial plan.
Don’t create a superficial financial plan. Too many dentists have financial plans that are not much more than general standardized software printouts. You need a detailed plan to know where you stand …
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Do you have a team member who hates their job?
Do you have a team member who hates their job? Statistics indicate that many Americans hate their jobs. Creating a culture of positivity with positive feedback can help any team member to have a more …
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Are you continuing your quest for excellence?
Are you continuing your quest for excellence? Part of the fun of being a dentist is taking advantage of ongoing learning opportunities that allow dentists to excel clinically. Don’t lose sight of …
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Stop listening to your friends (at least when it comes to your practice).
Stop listening to your friends (at least when it comes to your practice). Listening to your dental colleagues about what you should do in your practice may not be the best protocol. Although they have …
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Give your team a mega goal.
Give your team a mega goal. One way to galvanize a team and create incredible focus and teamwork is to set a mega goal each year with a big reward. You will be amazed at how the team will come …
Learn something personal about every patient.
Learn something personal about every patient. Learn something new or personal about each patient at every visit. The more you know about patients, the deeper your relationships become, and the longer …
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Use technology to speed up your systems.
Use technology to speed up your systems. If a new technology will make the practice operate faster and better, you should give it serious consideration. Always analyze the potential …
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Leadership is a daily habit.
Leadership is a daily habit. You can’t be an on-again off-again leader and be effective. Consistent behavior and communication are the primary qualities of excellent leaders. …
If you want to find the bottleneck, ask your team.
If you want to find the bottleneck, ask your team. Bottlenecks are anything that slows down a practice system and reduces production. The best way to identify them is to ask your team to brainstorm …
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“Wow” Customer Service Tip 5: “Wow” is fun.
“Wow” Customer Service Tip 5: “Wow” is fun. Creating a culture and environment for patients takes time, but it can actually be a great deal of fun for the doctor and the staff as well. …
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“Wow” Customer Service Tip 4: “Wow” will set you apart.
“Wow” Customer Service Tip 4: “Wow” will set you apart. If you can achieve “wow-level” customer service, you will be set apart (or differentiated) from other practices and gain more patients, case …
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