Tell patients they deserve excellent oral health. Many people believe they deserve health, happiness, and success. Dental practices can address their health by telling patients that they deserve …

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Objections are okay. When patients object to information presented in case presentation, you should not get defensive or offended. This is the patient’s way of working through questions in order to …

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Always congratulate a team member on doing a great job. People need and love motivation. If you’re not motivating the team every day, then that is a leadership deficit that needs to be corrected. …

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If the doctor isn’t motivated, the team won’t be motivated. Exceptional leadership starts with a display of motivation by the leader. When the practice leader is highly motivated, team members will …

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Aspiration is powerful. If you want your team to aspire to be great, start talking about greatness and what it means and watch them move in that direction. …

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Is it the patient’s responsibility to accept treatment? In the past, dentists put the burden of accepting treatment on patients. Today, we should accept that it is our job to influence and motivate …

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Everybody wants to feel important. One of the easiest ways to make patients feel valued is to give them a genuine compliment every time you see them. A sincere compliment can make a lasting impression …

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In order to make decisions with partners you should…Think the best interest of the practice and not each individual. When partners start to think only of themselves, bad decisions are usually made. …

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Do You Have Good Energy? I remember watching an interview with the head of ticket sales for a professional sports team who was asked why people still go to stadiums when they can experience the game …

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Goal setting brings the team together. Practices that set goals with their teams perform better because everyone is on the same page about what needs to be done. …

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Do you have a continuing education (CE) plan? Too many doctors simply show up for CE courses because they are at a meeting, or the course is locally available. It is far better and more effective for …

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What is the biggest challenge in dentistry today? Without question, the biggest challenge is staffing. We are in an era, like many industries, where there is a shortage of available staff. Further, …

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