Give your team a mega goal. One way to galvanize a team and create incredible focus and teamwork is to set a mega goal each year with a big reward. You will be amazed at how the team will come …
Learn something personal about every patient.
Learn something personal about every patient. Learn something new or personal about each patient at every visit. The more you know about patients, the deeper your relationships become, and the longer …
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Use technology to speed up your systems.
Use technology to speed up your systems. If a new technology will make the practice operate faster and better, you should give it serious consideration. Always analyze the potential …
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Leadership is a daily habit.
Leadership is a daily habit. You can’t be an on-again off-again leader and be effective. Consistent behavior and communication are the primary qualities of excellent leaders. …
If you want to find the bottleneck, ask your team.
If you want to find the bottleneck, ask your team. Bottlenecks are anything that slows down a practice system and reduces production. The best way to identify them is to ask your team to brainstorm …
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“Wow” Customer Service Tip 5: “Wow” is fun.
“Wow” Customer Service Tip 5: “Wow” is fun. Creating a culture and environment for patients takes time, but it can actually be a great deal of fun for the doctor and the staff as well. …
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“Wow” Customer Service Tip 4: “Wow” will set you apart.
“Wow” Customer Service Tip 4: “Wow” will set you apart. If you can achieve “wow-level” customer service, you will be set apart (or differentiated) from other practices and gain more patients, case …
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“Wow” Customer Service Tip 3: “Wow” starts with the greeting.
“Wow” Customer Service Tip 3: “Wow” starts with the greeting. The first step in achieving “wow” customer service with patients is to have a powerful and enthusiastic reading for anyone who walks into …
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“Wow” Customer Service Tip 2: Achieving “wow” customer service is not easy.
“Wow” Customer Service Tip 2: Achieving “wow” customer service is not easy. Being mediocre to good is relatively easy. Achieving “wow” customer service takes effort. You must design a system and carry …
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“Wow” Customer Service Tip 1: The power of “wow.”
“Wow” Customer Service Tip 1: The power of “wow.” Practices that can achieve “wow” customer service will perform better, have more patients, and increase case acceptance and practice …
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You must be mentally tough.
You must be mentally tough. Every dental practice has to endure occasional challenges. When they occur, you need to be mentally tough to handle them, identify and implement solutions, and track …
The longer you wait, the worse it gets.
The longer you wait, the worse it gets. If you have any bad situation taking place in your practice, start working on a resolution today. The longer you wait the worse it will get. …
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