Unhappy Patient Tip #5: Be open. If you must have a difficult conversation with a patient, be open to finding out that they may have a better point of view. …
Unhappy Patient Tip #4: Be curious.
Unhappy Patient Tip #4: Be curious. If you think you are about to have a conversation with a patient that may be difficult, start by trying to understand exactly why the situation is taking place. …
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Unhappy Patient Tip #3: Stay calm and ask for advice.
Unhappy Patient Tip #3: Stay calm and ask for advice. If you have an unhappy patient, don’t react emotionally. Emotional decisions are often the worst decisions you’ll ever make. We suggest calling a …
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Unhappy Patient Tip #2: Find out what they want.
Unhappy Patient Tip #2: Find out what they want. If you have an unhappy patient who does not make a specific request, it is important to determine what the patient feels would be a satisfactory …
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Unhappy Patient Tip #1: Write it down.
Unhappy Patient Tip #1: Write it down. If you have an unhappy patient, write down the reason they are unhappy. By taking the time to write down the issue and think it through without emotion, you have …
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Stop blaming your team for lack of production.
Stop blaming your team for lack of production. A good number of dental practices are nowhere near their production potential. Many owners blame their team when, in fact, the team members have never …
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Plan your conversation with hygiene patients one week ahead.
Plan your conversation with hygiene patients one week ahead. Waiting until the last minute to try to figure out which patients need certain services or can take advantage of certain treatment usually …
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Stay calm.
Stay calm. Dentistry, like any field, will have moments to challenge you. You might become upset or angry, but staying calm allows you to reduce anxiety and make the best decisions. …
Don’t forget to motivate other people today.
Don’t forget to motivate other people today. The best leaders make it a priority to motivate other people every day without exception. It is part of who they are. …
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Treat new parents and patients with excellent customer service.
Treat new parents and patients with excellent customer service. Too many practices fall into the habit of just treating parents and patients politely (and robotically.) Every new parent and patient …
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Parent marketing is still the most powerful form of dental practice marketing.
Parent marketing is still the most powerful form of dental practice marketing. Parents like you, trust you, and are very open to referring to you. In order to capitalize on this, you need an internal …
Are you seeing fewer new patients?
Are you seeing fewer new patients? If you are seeing fewer new patients, there could be many reasons ranging from poor customer service to the local economy. Try to assess the reason for this and take …
