Recruiting the right staff members is crucial for dental practices facing staffing shortages. Effective recruiting strategies involve using multiple channels and not relying solely on online …
Maintaining and increasing staff longevity is one of the top 10 ways to increase practice production.
Maintaining and increasing staff longevity is one of the top 10 ways to increase practice production. Creating the right internal environment involves having a clear vision, mission, and culture. The …
The best way to avoid recruiting, hiring, and interviewing is to keep and train the staff you have.
The best way to avoid recruiting, hiring, and interviewing is to keep and train the staff you have. Creating a positive culture, providing ongoing education, and training are essential for staff …
Build a new service culture.
Build a new service culture. If you’re going to add a new service, get the entire team involved. Make sure they understand the service, the benefits, and which patients are the best candidates. …
Little things can equal big production.
Little things can equal big production. Sometimes little tweaks can have an exponential effect on production. For example, reducing no-shows to under 2% usually increases practice production by six …
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“This is just how I am.”
“This is just how I am.” Some people think they can behave a certain way and use the excuse that it’s “just the way they are.” This is not acceptable when the behaviors are negative and create a “bad …
Don’t fool yourself.
Don’t fool yourself. Don’t assume your practice is performing at the right level. Confirm it by looking hard at the numbers each month to determine your strengths, weaknesses, opportunities, and even …
Creating morale may be your number one job.
Creating morale may be your number one job. Dentists, more than anyone else in the practice, have a responsibility to create great morale amongst the team. Practices with high levels of morale always …
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How do you train a new team member?
How do you train a new team member? Start by establishing step-by-step systems in writing and then ask the new team member to learn the system and follow through. …
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The parent is always right.
The parent is always right. We know this is not completely true, but a great customer service attitude is that the parent is always right. This will help you to make the best decisions as you work …
Stop waiting for answers to come out of thin air.
Stop waiting for answers to come out of thin air. When you don’t know what to do, ask yourself who might be able to help you or give you advice. …
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You must know your numbers.
You must know your numbers. Knowing your numbers is one of the critical aspects of running a practice. If you do not know your numbers, you may be late in identifying trends that negatively impact the …
