Got Energy? A director of ticket sales for a professional sports team was once asked why people continue to attend games in person when they can enjoy such a great television experience on a …
Building a Superior Team Tip #5: Make Staff Meetings Educational and Inspirational.
Building a Superior Team Tip #5: Make Staff Meetings Educational and Inspirational. Everyone should leave staff meetings feeling more energized and motivated than when the meeting began. …
Building a Superior Team Tip #4: Talk to Team Members Regularly.
Building a Superior Team Tip #4: Talk to Team Members Regularly. Engage team members in conversations about their roles, ideas, insights, and opportunities for improvement. …
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Building a Superior Team Tip #3: Implement Outstanding Systems.
Building a Superior Team Tip #3: Implement Outstanding Systems. When effective systems are in place, team members know exactly what to do and what results are expected. …
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Building a Superior Team Tip #2: Make the Practice Mission a Priority.
Building a Superior Team Tip #2: Make the Practice Mission a Priority. The mission statement defines the purpose of the practice and inspires the team. Work with your staff members to ensure they …
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Building a Superior Team Tip #1: Communicate Your Practice Vision.
Building a Superior Team Tip #1: Communicate Your Practice Vision. Make sure you have an exciting vision for the future that all team members understand and embrace. …
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Your practice is capable of producing $3 million a year.
Your practice is capable of producing $3 million a year. It is absolutely possible for oral surgeons to reach this level of production. If you don’t believe it’s possible, don’t know how to achieve …
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A common excuse for not engaging in referral marketing: “My PRC quit.”
A common excuse for not engaging in referral marketing: “My PRC quit.” We hear this all the time from new oral surgical practice clients. When their professional relationship coordinator (PRC) leaves, …
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Why do some staff members go from excellent to toxic?
Why do some staff members go from excellent to toxic? Your team members have challenging lives, and you never know when those challenges may arise. If a staff member is going through a difficult time, …
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Call the patient who provided the referral.
Call the patient who provided the referral. Whenever a patient refers someone to your practice, the doctor should call to thank them personally. This shows appreciation and encourages them to refer …
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Partnerships can confuse staff.
Partnerships can confuse staff. Staff members may receive conflicting messages from different partners. Partners should work together to align their approaches, develop consistent leadership skills, …
What happens when your referral is a difficult patient?
What happens when your referral is a difficult patient? Referrals are about the patient and the referring doctor. So, specialty practices must do everything they can to maintain an excellent result …
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