Policies have a purpose. Practices need a set of policies that are followed. When the right policies are in place, the practice is more efficient, effective, and successful. …
Even office managers need leadership.
Even office managers need leadership. Your office manager is responsible for leading the team, but they need leadership as well. This is the role of one or more of the doctors in a practice who must …
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How to avoid practice failure – Tip #5: Think strategically.
How to avoid practice failure - Tip #5: Think strategically. Dental practices, like all businesses, require strategic planning. You always want to have a sense of where you’re going and what you might …
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How to avoid practice failure – Tip #4: Don’t be complacent.
How to avoid practice failure - Tip #4: Don't be complacent. Complacency is the enemy of growth. Good practices are often complacent due to the very fact that they are good. When a practice is …
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How to avoid practice failure – Tip #3: Make customer service a priority.
How to avoid practice failure - Tip #3: Make customer service a priority. If your customer service does not range somewhere between good and exceptional, you will see an increase in the number of …
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How to avoid practice failure – Tip #2: Replace toxic team members.
How to avoid practice failure - Tip #2: Replace toxic team members. It only takes one toxic or disruptive team member to blow up the entire team. Retaining this person may cause more damage than the …
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How to avoid practice failure – Tip #1: Analyze overhead every month.
How to avoid practice failure - Tip #1: Analyze overhead every month. Any numbers that increase by more than an only a small percentage must be examined closely to determine if the expense is …
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Do you want more referrals?
Do you want more referrals? The answer should always be yes. Even if you have a strong stream of referrals today, you need to protect your future. …
Are your referrals up or down?
Are your referrals up or down? Many specialists do not really know their numbers, but the one question you can ask is whether your referrals have increased or decreased. Based on the answer, act …
Tell every patient how glad you are to see them.
Tell every patient how glad you are to see them. Telling patients that you love having them in the office and look forward to seeing them at their next visit goes a long way toward developing powerful …
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Practice management is about systems.
Practice management is about systems. Practice management is about having excellent systems, but systems are about having excellent habits. Systems only work if you develop a habit for carrying them …
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External circumstances can hurt a practice.
External circumstances can hurt a practice. Pay attention to what is happening in your community. External factors like the economy or a large nearby business shutting down can have direct effects on …
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