Measure your referrals. We cannot overstate how important it is to know your numbers every week and every month. Referrals create successful specialty practices, and you always want to know what the …
Ask referring doctors questions.
Ask referring doctors questions. If you want to build deep and powerful relationships with referring doctors the best approach is to ask lots of personal questions. The better you get to know them as …
Do you have a team member who hates their job?
Do you have a team member who hates their job? Statistics indicate that many Americans hate their jobs. Creating a culture of positivity with positive feedback can help any team member to have a more …
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Are you continuing your quest for excellence?
Are you continuing your quest for excellence? Part of the fun of being a dentist is taking advantage of ongoing learning opportunities that allow dentists to excel clinically. Don’t lose sight of …
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Stop listening to your friends (at least when it comes to your practice).
Stop listening to your friends (at least when it comes to your practice). Listening to your dental colleagues about what you should do in your practice may not be the best protocol. Although they have …
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Measure everything.
Measure everything. Surgical practices are businesses, and the only way to know your strengths and weaknesses is to measure a number of different data points. Once captured, it does not take long to …
Who is your slowest assistant?
Who is your slowest assistant? The surgical assistant is a critical element of scheduling success. Even the slowest assistant can be extremely valuable, but you do want to work to improve their speed …
Use technology to speed up your systems.
Use technology to speed up your systems. If a new technology will make the practice operate faster and better, you should give it serious consideration. Always analyze the potential …
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Leadership is a daily habit.
Leadership is a daily habit. You can’t be an on-again off-again leader and be effective. Consistent behavior and communication are the primary qualities of excellent leaders. …
If you want to find the bottleneck, ask your team.
If you want to find the bottleneck, ask your team. Bottlenecks are anything that slows down a practice system and reduces production. The best way to identify them is to ask your team to brainstorm …
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“Wow” Customer Service Tip 5: “Wow” is fun.
“Wow” Customer Service Tip 5: “Wow” is fun. Creating a culture and environment for patients takes time, but it can actually be a great deal of fun for the doctor and the staff as well. …
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“Wow” Customer Service Tip 4: “Wow” will set you apart.
“Wow” Customer Service Tip 4: “Wow” will set you apart. If you can achieve “wow-level” customer service, you will be set apart (or differentiated) from other practices and gain more patients, case …
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