Get the right education. Practices need to focus on bringing in new education that is directly relevant to where they are today and where they want to go tomorrow. …
Check your accounts receivable.
Check your accounts receivable. Many practices are shocked to find out that their overdue accounts are bigger than they realized. The best policy is to collect what is due at the time of the visit …
Increasing Case Acceptance Tip #5: Tell the patient: “I will help you through this.”
Increasing Case Acceptance Tip #5: Tell the patient: “I will help you through this.” Let patients know you will help them through the procedure, keep them comfortable, monitor their recovery, and be …
Increasing Case Acceptance Tip #4: Tell the patient: “I know exactly how to help you.”
Increasing Case Acceptance Tip #4: Tell the patient: “I know exactly how to help you.” If you want to build amazing confidence in your patients, simply tell them that you know exactly what to do to …
Increasing Case Acceptance Tip #3: Tell the patient about your training.
Increasing Case Acceptance Tip #3: Tell the patient about your training. Whether you learned it in your dental school, residency education, or in a continuing education course, you are well trained to …
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Increasing Case Acceptance Tip #2: Tell patients how many times you have performed the treatment.
Increasing Case Acceptance Tip #2: Tell patients how many times you have performed the treatment. Have you done the recommended procedure over 100 times? Then tell patients. When patients learn how …
Increasing Case Acceptance Tip #1: Qualify Yourself.
Increasing Case Acceptance Tip #1: Qualify Yourself. While patients may know you, they probably don’t know how qualified you are. Develop a 30-second overview as to why you have the skills, knowledge, …
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Have you protected your referrals for the future?
Have you protected your referrals for the future? The only way to protect your referrals is to maintain a strong referral marketing program even in good times. This is what successful practices …
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Who are your top 10 referring doctors?
Who are your top 10 referring doctors? If you do not automatically know the answer, you’re probably not paying enough attention. Have any of your top 10 referrers dropped off? …
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Visualize your day.
Visualize your day. When you wake up in the morning, take a minute to visualize having a great day. What does it look like and feel like? Then go have it. …
Communication is about making a connection.
Communication is about making a connection. When you are speaking to others, the main goal is to create a connection. Asking personal questions will move toward a connection faster than before. …
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Always apologize to an unhappy patient.
Always apologize to an unhappy patient. If a patient is unhappy for any reason, don’t get defensive. Simply apologize and propose a reasonable solution. …
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