Confidence comes from scripting. When meeting with referring doctors or preparing for a phone conversation, be sure to have a general script in mind. The script should show appreciation, but also …
You can change people’s attitudes.
You can change people’s attitudes. Despite what you may have heard, you can change team members’ attitudes with excellent leadership. Start by evaluating how you want the team to behave and focus on …
Make sure your team follows the systems.
Make sure your team follows the systems. Like any superstar sports team, you cannot continue to win if the team doesn’t follow the playbook or plan. Proven step-by-step systems are the playbook of a …
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Does your practice have any humor?
Does your practice have any humor? When was the last time you and your team members had a good laugh? Humor is one of the key attributes of creating a positive environment. …
Show confidence.
Show confidence. Demonstrating confidence to referring doctors in all conversations goes a long way to referring doctors wanting to refer patients. …
If you don’t have the right strategies or the right mix, your referral marketing program will be challenged.
If you don’t have the right strategies or the right mix, your referral marketing program will be challenged. There’s an absolute science now to referral marketing and it works. You have to have the …
Leadership means leading.
Leadership means leading. There’s no such thing as passive leadership. Leadership means knowing where you are going, communicating it to the team, and making sure you keep moving in that direction. …
If you’re angry, use it to get focused.
If you’re angry, use it to get focused. Anger can actually be a positive emotion if, and only if, you use it to become focused. Why are you angry and what do you need to do to improve the situation …
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You can’t always count on a good economy to grow your practice.
You can’t always count on a good economy to grow your practice. As we now face an uncertain economy, practices may have to endure some challenges. Practices that implement outstanding systems now will …
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Being more charismatic Tip #5: Ask patients questions about themselves.
Being more charismatic Tip #5: Ask patients questions about themselves. Learning personal information about people makes them feel special and this will build outstanding patient relationships. …
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Being more charismatic Tip #4: Listen carefully when anyone else is speaking and do not interrupt.
Being more charismatic Tip #4: Listen carefully when anyone else is speaking and do not interrupt. When people feel they are heard they appreciate you and this will build fantastic patient …
Being more charismatic Tip #3: Make eye contact with everyone you talk to.
Being more charismatic Tip #3: Make eye contact with everyone you talk to. When you look people in the eye, they feel you’re paying attention to them, and this will build outstanding patient …
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