Keep your customer service strong. Parents and patients judge a practice more by its level of customer service than its clinical quality. Identify 10 ways that you can immediately improve your …
Don’t rest on your laurels.
Don’t rest on your laurels. Having an excellent practice today doesn’t mean that you won’t have new competition or changes in your referrals in the future. Don’t rest on your laurels. Make sure you …
Your numbers tell you if you’re on track.
Your numbers tell you if you’re on track. One of the most critical jobs that can be done in minutes per week by practice leaders is to review a small set of practice statistics. Knowing your key …
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If you aren’t getting enough reviews try this:
If you aren’t getting enough reviews try this: Engage every parent and patient with the following script: “Mrs. Smith, we are delighted to have you with our practice. If you would be nice enough to …
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If you want to be a great leader, be diplomatic but honest.
If you want to be a great leader, be diplomatic but honest. Telling people what they want to hear or that you might make a change later is not great leadership. Telling people what is really happening …
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Improve case acceptance.
Improve case acceptance. One quick way to improve case acceptance is to offer interest-free patient financing to every patient whether they need it or not. You never know which patients are declining …
Not thinking about retirement?
Not thinking about retirement? Don’t allow the belief that you don’t care about retiring to dissuade you from saving money. There are too many practice leaders who aren’t thinking about retirement and …
Great leaders are positive at all times.
Great leaders are positive at all times. People love positivity and resent negativity. Great leaders are inspirational simply by always being positive. …
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Never discuss politics in the office.
Never discuss politics in the office. We recently heard about a practice that lost a patient and family because they were offended by the political discussion between the doctor and assistant during …
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Be in the strongest possible position.
Be in the strongest possible position. In business, there are always surprises, so the stronger your current position, the more easily you will be able to weather any negative changes and have time to …
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You may have great referrals, but are they accepting treatment?
You may have great referrals, but are they accepting treatment? Do you have enough starts? We have seen practices that have excellent referrals but are unable to create starts. This means you need to …
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Every team member should have at least one goal.
Every team member should have at least one goal. If you want to have great results in your practice, every team member should have between one and three annual goals. Keep in mind that the goal must …
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