Don’t keep new patients waiting. When new patients call, schedule them within seven days. The day they arrive, make sure the New Patient Experience does not include waiting too long to go back. …
Always exceed parent expectations.
Always exceed parent expectations. Make your pedo practice a destination for new patients and their parents by creating the best New Patient Experience possible. Each interaction with parents should …
Always exceed parent and patient expectations.
Always exceed parent and patient expectations. Make your ortho practice a destination for new patients and their parents by creating the best New Patient Experience possible. Each interaction with …
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Surprise patients when they first call your endo practice.
Surprise patients when they first call your endo practice. Today, when people call places of business, they usually get an impersonal response… perhaps pleasant, but not enthusiastic. Be the …
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Establish and transfer trust with new surgical patients.
Establish and transfer trust with new surgical patients. Whether you’re taking new patient calls or greeting new patients in the office, show confidence in the practice’s ability to handle their case …
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Advice for the Endodontist – Define your practice brand.
Advice for the Endodontist – Define your practice brand. What makes your practice special? Ask your team members and patients what differentiates your office from competitors. Factor their comments …
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Advice for the Surgical Specialist – Define your practice brand.
Advice for the Surgical Specialist – Define your practice brand. What makes your practice special? Ask your team members and patients what differentiates your office from competitors. Factor their …
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Establish a strong presence on social media sites.
Establish a strong presence on social media sites. Facebook, Twitter and other social media provide excellent opportunities for sharing news about your practice, giving valuable advice about pediatric …
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Advice for the Orthodontist – Define your practice brand.
Advice for the Orthodontist – Define your practice brand. What makes your practice special? Ask your team members and patients what differentiates your office from competitors. Factor their comments …
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Advice for the Denttist – Define your practice brand.
Advice for the Dentist – Define your practice brand. What makes your practice special? Ask your team members and patients what differentiates your office from competitors. Factor their comments into …
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Advice for the Front Desk Coordinator – Use the sunset rule.
Advice for the Front Desk Coordinator – Use the sunset rule. It requires you to return all phone calls or emails by sunset of your workday. If a patient calls, return the call… if you get an email, …
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Referral Marketing Strategy Tip: Be likable.
Referral Marketing Strategy Tip: Be likable. The foundation of all referral marketing is likeability. If referring doctors don’t like you it’s a losing situation. If they think you’re just OK it’s a …
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