Consider supporting a charity. Most big companies today champion a cause in a very visible way. The National Football League, for example, promotes breast cancer awareness during the month of October. …
Be prepared to answer patients’ questions.
Be prepared to answer patients’ questions. If patients want to know more about the recommended procedure, take the time to inform and, if need be, reassure them. Anticipate questions, and use …
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Be prepared to answer patients’ questions.
Be prepared to answer patients’ questions. If patients want to know more about the recommended procedure, take the time to inform and, if need be, reassure them. Anticipate questions, and use …
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Give every parent and patient the VIP treatment.
Give every parent and patient the VIP treatment. Imagine your favorite public figure visiting the practice. How would you treat that individual? Would you greet that person differently? Would you …
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Be prepared to answer patients’ questions.
Be prepared to answer patients’ questions. If patients want to know more about the recommended procedure, take the time to inform and, if need be, reassure them. Anticipate questions, and use …
Continue Reading about Be prepared to answer patients’ questions. →
Be prepared to answer patients’ questions.
Be prepared to answer patients’ questions. If patients want to know more about the recommended procedure, take the time to inform and, if need be, reassure them. Anticipate questions, and use …
Continue Reading about Be prepared to answer patients’ questions. →
Don’t keep endo patients waiting.
Don’t keep endo patients waiting. When non-emergency patients call, schedule them within seven days. The day they arrive, avoid making them wait too long to see the doctor. Waiting creates the wrong …
Make room for new patients.
Make room for new patients. By reserving specific time slots in the schedule, practices can accommodate new patients quickly and efficiently. Once parents have contacted the pedo practice, they should …
Try to fill the most difficult spaces in the schedule first.
Try to fill the most difficult spaces in the schedule first. Most people prefer appointments first thing in the morning, around lunchtime or at the end of the day. Offer surgical patients the less …
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Schedule on a per-chair basis.
Schedule on a per-chair basis. Scheduling coordinators should look at each dental chair as an opportunity to grow the practice. Most doctors can keep two main chairs busy, with one assistant dedicated …
One-Day Rule – Reducing cancellations and no-shows.
One-Day Rule – Reducing cancellations and no-shows. Missed appointments create non-productive gaps in the schedule, so it pays to “train” parents and patients to value appointments and show up as …
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Advice for the Endodontist – Develop a comprehensive staff training program.
Advice for the Endodontist – Develop a comprehensive staff training program. Based on individual, staff and practice needs, plan training activities that will enable team members to excel at building …
