Reduce overdue debonds. Many ortho practices think they can’t handle any more appointments because they have an extremely high overdue debond rate. A front desk team member should analyze overdue …
Schedule less demanding surgical appointments at the end of the day.
Schedule less demanding surgical appointments at the end of the day. Your team should take on more challenging cases in the morning, when they’re fresh, saving consults, follow-up visits and other …
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Document patients’ preferences for appointment times.
Document patients’ preferences for appointment times. Pre-appointing patients works best when you know which time slots they prefer. If they object to scheduling ahead of time, the front desk …
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Increase scheduling efficiency with this simple change.
Increase scheduling efficiency with this simple change. If your endo practice still uses 15-minute scheduling increments, you’re probably losing a considerable amount of potentially productive time …
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Add texting as a confirmation option.
Add texting as a confirmation option. If your practice is still confirming appointments by sending postcards and making calls to land-line phones, it’s time to upgrade your communication efforts. …
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Inform the doctor about patients who miss their appointments.
Inform the doctor about patients who miss their appointments. This will ensure doctor awareness of your practice’s no-show situation. It will also give him or her the opportunity to communicate with …
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Emphasize the 48-hour rule.
Emphasize the 48-hour rule. When setting up appointments for patients, your front desk coordinator should make it clear that 48-hours’ notice is required to cancel an appointment. If handing an …
Inform the doctor about patients who miss their appointments.
Inform the doctor about patients who miss their appointments. This will ensure doctor awareness of your practice’s no-show situation. It will also give him or her an opportunity to communicate with …
Continue Reading about Inform the doctor about patients who miss their appointments. →
Inform the doctor about patients who miss their appointments.
Inform the doctor about patients who miss their appointments. This will ensure doctor awareness of your practice’s no-show situation. It will also give him or her the opportunity to communicate with …
Continue Reading about Inform the doctor about patients who miss their appointments. →
Emphasize the 48-hour rule.
Emphasize the 48-hour rule. When setting up appointments for patients, your front desk coordinator should make it clear that 48-hours’ notice is required to cancel an appointment. If handing an …
Identify communication problems… and correct them.
Identify communication problems… and correct them. Locate the areas where there are breakdowns in efficiency and come up with simple communication systems to resolve these problems. Effective …
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Identify communication problems… and correct them.
Identify communication problems… and correct them. Locate the areas where there are breakdowns in efficiency and come up with simple communication systems to resolve these problems. Effective …
Continue Reading about Identify communication problems… and correct them. →
