Memorize the practice’s vision. Your practice will achieve greater success—more quickly—if everyone on the team knows what success looks like. That’s what a vision statement provides. Created and …
Memorize the practice’s vision.
Memorize the practice’s vision. Your practice will achieve greater success—more quickly—if everyone on the team knows what success looks like. That’s what a vision statement provides. Created and …
Memorize the practice’s vision.
Memorize the practice’s vision. Your practice will achieve greater success—more quickly—if everyone on the team knows what success looks like. That’s what a vision statement provides. Created and …
Memorize the practice’s vision.
Memorize the practice’s vision. Your practice will achieve greater success—more quickly—if everyone on the team knows what success looks like. That’s what a vision statement provides. Created and …
Memorize the practice’s vision.
Memorize the practice’s vision. Your practice will achieve greater success—more quickly—if everyone on the team knows what success looks like. That’s what a vision statement provides. Created and …
Provide educational materials to pediatrician practices.
Provide educational materials to pediatrician practices. Focusing on doctor education is the best way to work with pediatricians. This can include short updates, case reviews, annual pediatrician …
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Show patients that you care.
Show patients that you care. As patients are leaving, the front desk coordinator should ask, “How was your visit today?” In addition to gathering valuable feedback… which will help you improve …
Use endo patient surveys to rate customer service.
Use endo patient surveys to rate customer service. At checkout, ask patients to complete a simple, anonymous survey about their experience at your practice. This feedback will reveal your strengths …
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Deliver “WOW” customer service.
Deliver “WOW” customer service. Surgical patients who have a very positive experience at your practice will probably tell others about it. They’ll praise you when talking to the doctor and staff at …
Don’t hesitate to ask for referrals.
Don’t hesitate to ask for referrals. Appropriate scripts help team members motivate more adult patients and parents to refer family and friends. For example, at the end of the appointment, the front …
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Scripting Tip – If possible, avoid saying “no” to patients.
Scripting Tip – If possible, avoid saying “no” to patients. When you say “no,” the only thing patients hear is that you aren’t going to help them. Instead of saying “No, we can’t see you on Tuesday,” …
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Start all cases within 7 days.
Start all cases within 7 days. Once surgical patients accept treatment, try to schedule them no more than one week later. Keep them waiting any longer and they may cancel… either because they’re …
