Know what your practice does. Do you know all of the services your practice offers? Staff members should be able to give a brief description of every treatment provided by the practice. No matter what …
Know what your practice does.
Know what your practice does. Do you know all of the services your practice offers? Staff members should be able to give a brief description of every treatment provided by the practice. No matter what …
Know what your practice does.
Know what your practice does. Do you know all of the services your practice offers? Staff members should be able to give a brief description of every treatment provided by the practice. No matter what …
Performance Target: Keep 98% of all patients scheduled at all times.
Performance Target: Keep 98% of all patients scheduled at all times. Start with scripting to make sure patients don’t leave without scheduling their next appointment. Follow-up in 24 hours with those …
Continue Reading about Performance Target: Keep 98% of all patients scheduled at all times. →
Create an “ideal day” scheduling template.
Create an “ideal day” scheduling template. The pediatric dentist and team should work together to define an ideal day at the practice. Factoring in personal preferences, the nature of the patient base …
Continue Reading about Create an “ideal day” scheduling template. →
Schedule 60–65% of your surgical production in the morning.
Schedule 60–65% of your surgical production in the morning. Mornings are the best time to work on the more challenging cases. By pushing less demanding appointments into afternoon slots in the …
Continue Reading about Schedule 60–65% of your surgical production in the morning. →
Exclude stress from your endo practice schedule.
Exclude stress from your endo practice schedule. Without a smart scheduling system, you’re probably creating unnecessary stress in your office. Rather than just filling openings in the schedule or …
Continue Reading about Exclude stress from your endo practice schedule. →
Advice for the Scheduling Coordinator – Monitor patients with multiple broken appointments.
Advice for the Scheduling Coordinator – Monitor patients with multiple broken appointments. A few people missing check appointments may not seem like such an issue. However, imagine the effect of a …
Strive for “WOW” customer service.
Strive for “WOW” customer service. Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won’t have anything good …
Strive for “WOW” customer service.
Strive for “WOW” customer service. Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won’t have anything good …
Strive for “WOW” customer service.
Strive for “WOW” customer service. Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won’t have anything good …
Strive for “WOW” customer service.
Strive for “WOW” customer service. Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won’t have anything good …
