Advice for the Financial Coordinator – Schedule time to address overdue accounts. Rather than letting collection activities take a back seat, give them priority treatment. Set aside specific times …
Advice for the Front Desk Team – Improve telephone skills through scripting.
Advice for the Front Desk Team – Improve telephone skills through scripting. Even in the age of the internet, the telephone is still the practice’s main lifeline for new patients. When prospective …
Present all payment options.
Present all payment options. Whether patients are deciding if they should accept treatment or just worried about how to pay for it, help them and the practice by mentioning the payment options …
Advice for the Surgical Specialist – Good leaders know what not to do.
Advice for the Surgical Specialist – Good leaders know what not to do. Good leaders learn to work through their teams—not around them. The most successful doctors figure out how to delegate …
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Advice for the Endodontist – Good leaders know what not to do.
Advice for the Endodontist – Good leaders know what not to do. Good leaders learn to work through their teams—not around them. The most successful doctors figure out how to delegate responsibilities …
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Advice for the Pediatric Dentist – Good leaders know what not to do.
Advice for the Pediatric Dentist – Good leaders know what not to do. Good leaders learn to work through their teams—not around them. The most successful pediatric dentists figure out how to delegate …
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Advice for the Orthodontist – Good leaders know what not to do.
Advice for the Orthodontist – Good leaders know what not to do. Good leaders learn to work through their teams—not around them. The most successful orthodontists figure out how to delegate …
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Advice for the Marketing Coordinator – Take advantage of social media.
Advice for the Marketing Coordinator – Take advantage of social media. Social media enables a pedo practice to easily and quickly communicate with parents of current patients and parents who may be …
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Advice to the Treatment Coordinator (TC) – Understand the change in consumer behavior.
Advice to the Treatment Coordinator (TC) – Understand the change in consumer behavior. In today’s slower economy, consumers at all income levels who once were impulse buyers now often postpone …
Schedule consultations for the afternoon.
Schedule consultations for the afternoon. The best time to schedule consultations is in the mid-afternoon after most of the larger cases have already been completed for the day. This allows the doctor …
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Perform procedural time studies at your surgical practice.
Perform procedural time studies at your surgical practice. Surprisingly, many practices have misconceptions about how long it takes surgical specialists and clinical team members to perform …
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Perform procedural time studies at your endo practice.
Perform procedural time studies at your endo practice. Surprisingly, many practices have misconceptions about how long it takes endodontists and clinical team members to perform procedures. This can …
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