Don’t assume parents of prospective patients know how to get to your practice. In a world of smart phones and GPS devices, you may not think to give out directions to your office. But even with these …
Treatment Coordinators (TCs) are vital to surgical practices.
Treatment Coordinators (TCs) are vital to surgical practices. The TC handles all implant scheduling, ensuring appropriate time slots and filling appointments to comply with the practice’s scheduling …
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Advice for the Surgical Specialist – Keep the lines of communication open.
Advice for the Surgical Specialist – Keep the lines of communication open. Every six months, have an informal conversation with each team member about where she is in her career path. Where does the …
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Advice for the Treatment Coordinator – Start case presentations on time.
Advice for the Treatment Coordinator – Start case presentations on time. You want to make the best impression possible. Beginning on schedule not only shows respect for patients and parents, but also …
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Advice for the Pediatric Dentist – Keep the lines of communication open.
Advice for the Pediatric Dentist – Keep the lines of communication open. Every six months, have an informal conversation with each team member about where she is in her career path. Where does the …
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Advice for the Endodontist – Keep the lines of communication open.
Advice for the Endodontist – Keep the lines of communication open. Every six months, have an informal conversation with each team member about where she is in her career path. Where does the assistant …
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Advice for the Dentist – Keep the lines of communication open.
Advice for the Dentist – Keep the lines of communication open. Every six months, have an informal conversation with each team member about where she is in her career path. Where does the dental …
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Share credit.
Share credit. We all like to be recognized for good ideas, and we all dislike people who take credit for others’ thinking. Keep track of the ideas and suggestions expressed by teammates. If you end up …
Always send confirmation reminders.
Always send confirmation reminders. Parents are extremely busy, and a simple reminder (email, text, or phone call) helps them to show up and show up on time with their child. Don’t settle for just …
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Share credit.
Share credit. We all like to be recognized for good ideas, and we all dislike people who take credit for others’ thinking. Keep track of the ideas and suggestions expressed by teammates. If you end up …
When conflict occurs, don’t escalate it.
When conflict occurs, don’t escalate it. If you find yourself in disagreement with another team member, take a breath, step back and think through how you want to handle it. All too often, an …
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Share credit.
Share credit. We all like to be recognized for good ideas, and we all dislike people who take credit for others’ thinking. Keep track of the ideas and suggestions expressed by teammates. If you end up …
