Build value for the appointment. This is the single most effective way to eliminate the problem of no-shows. Patients who appreciate the value of their appointments are far less likely to miss them. …
Recognize the efforts of your co-workers.
Recognize the efforts of your co-workers. We all appreciate it when people notice our efforts and make positive comments about our performance. Even a simple “thank you” will make your teammates feel …
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Use a Treatment Coordinator (TC) to build your implant business.
Use a Treatment Coordinator (TC) to build your implant business. Your surgical practice can increase production significantly by placing more implants. The first step in this growth strategy is to …
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Ask parents of new patients how they heard about your practice.
Ask parents of new patients how they heard about your practice. Once parents and patients have been welcomed, find out what made them choose your practice. A simple question like, “Who can we thank …
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Ask new patients how they heard about your practice.
Ask new patients how they heard about your practice. Once patients have been welcomed, find out what made them choose your practice. A simple question like, “Who can we thank for referring you?” …
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Present all payment options to all endo patients.
Present all payment options to all endo patients. Whether patients are deciding if they should accept treatment or just worried about how to pay for it, help them and the practice by mentioning the …
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Scripting Tip: Turn “Can’t” into “Can.”
Scripting Tip: Turn “Can’t” into “Can.” Negative language often creates a negative impression in the minds of parents so try to respond to their questions, requests or concerns in positive terms. If …
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Advice for the Hygienist – Let patients know about effective home-care products.
Advice for the Hygienist – Let patients know about effective home-care products. Many offices dispense power toothbrushes, dental water jets and other quality home-care products. You are the perfect …
Look at the situation from the patient’s point of view.
Look at the situation from the patient’s point of view. For you, what occurs in a endodontic practice is routine. The typical patient, however, arrives feeling uncertain and anxious—maybe even …
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Advice for the Treatment Coordinator (TC) – Support the orthodontist.
Advice for the Treatment Coordinator (TC) – Support the orthodontist. In a changing economy, one of the main jobs of the TC is to transfer trust to the doctor. This is accomplished through excellent …
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Look at the situation from the surgical patient’s point of view.
Look at the situation from the surgical patient’s point of view. For you, what occurs in a surgical practice is routine. The typical patient, however, arrives feeling uncertain and anxious—maybe even …
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Improve hygiene scheduling efficiency.
Improve hygiene scheduling efficiency. Appointment times for hygiene procedures should be determined by conducting procedural time studies. Measure procedures for each type of hygiene patient a …
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