Reduce overhead to 49% or less. Every dollar saved on unnecessary expenses is a dollar gained in additional funds for the ortho practice, so review spending carefully to identify “fat” that can be …
Manage patient expectations about wait times.
Manage patient expectations about wait times. If the practice is running behind schedule, let patients know when they can expect to be seen and apologize for the inconvenience. Keeping everyone …
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Manage patient expectations about wait times.
Manage patient expectations about wait times. If the practice is running behind schedule, let patients know when they can expect to be seen and apologize for the inconvenience. Offer to reschedule …
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Keep finding ways to improve the practice.
Keep finding ways to improve the practice. Everything matters in the parent/patient experience. One seemingly little thing can damage how your practice is perceived. It could be a messy reception …
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Communicate collection policies clearly.
Communicate collection policies clearly. All practice systems relating to the collection of fees should be detailed in writing. This should then be translated into scripts that the financial …
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Manage patient expectations about wait times.
Manage patient expectations about wait times. If the practice is running behind schedule, let patients know when they can expect to be seen and apologize for the inconvenience. Keeping everyone …
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Make staff meetings more productive.
Make staff meetings more productive. Create a receptive environment in Daily Business Meetings™ and Monthly Business Reviews™. Encourage everyone to speak up, sharing ideas and honest opinions. No one …
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Advice for the Marketing Coordinator – Generate one referral a year from 40–60% of current patients.
Advice for the Marketing Coordinator – Generate one referral a year from 40–60% of current patients. Satisfied patients will usually be happy to recommend your practice to members of their family, …
Target areas for improving communication.
Target areas for improving communication. Pedo practice success depends heavily on effective communication. Locate the areas where there’s a breakdown in efficiency and design simple communication …
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Performance Target: Generate one referral a year from 40–60% of parents and adult patients.
Performance Target: Generate one referral a year from 40–60% of parents and adult patients. Satisfied parents and patients will usually be happy to recommend your ortho practice to family members, …
Make surgical staff meetings more productive.
Make surgical staff meetings more productive. Create a receptive environment in Daily Business Meetings™ and Monthly Business Reviews™. Encourage everyone to speak up, sharing ideas and honest …
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Advice for the Surgical Specialist – Keep an open mind.
Advice for the Surgical Specialist – Keep an open mind. Team members will be inspired if they see their leader replacing obsolete thinking with new ideas, learning better ways to run the practice as a …
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