Performance Target: Create written scripts for all routine parent/patient conversations within six months. Parent/patient satisfaction requires that team members have strong communication skills. …
Advice for the Dentist – Work on case presentation skills.
Advice for the Dentist – Work on case presentation skills. It takes time for even the most experienced dentists to master case presentation skills. Case presentation has to be learned, practiced and …
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Advice for the Scheduling Coordinator – Keep track of hygiene patients.
Advice for the Scheduling Coordinator – Keep track of hygiene patients. Most pediatric dental practices see a high volume of patients. In such a fast-paced atmosphere, it can be easy sometimes to …
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Advice for the Endodontist – Work on case presentation skills.
Advice for the Endodontist – Work on case presentation skills. Patients who aren’t in distress may still be debating whether or not to have root canal therapy… and which endodontist should do it for …
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Advice for the Surgical Specialist – Work on case presentation skills.
Advice for the Surgical Specialist – Work on case presentation skills. It takes time for even the most experienced doctors to master case presentation skills. Case presentation has to be learned, …
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Gather referral information from new patients.
Gather referral information from new patients. When new patients contact the practice, find out who referred them and include this information in the patients’ records. To start building a strong …
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You’re not perfect, so stop trying to prove you are.
You’re not perfect, so stop trying to prove you are. When you make a mistake, admit it. Making excuses or blaming others will be seen as weakness. By taking responsibility for your actions—including …
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Gather referral information from new patients.
Gather referral information from new patients. When new patients contact the practice, find out who referred them and include this information in the patients’ records. This will give you valuable …
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Gather referral information from new patients.
Gather referral information from new patients. When new patients contact the practice, find out who referred them and include this information in the patients’ records. This will give you valuable …
Continue Reading about Gather referral information from new patients. →
You’re not perfect, so stop trying to prove you are.
You’re not perfect, so stop trying to prove you are. When you make a mistake, admit it. Making excuses or blaming others will be seen as weakness. By taking responsibility for your actions—including …
Continue Reading about You’re not perfect, so stop trying to prove you are. →
Offer a wide range of payment options to every patient.
Offer a wide range of payment options to every patient. Many patients are financially stressed these days, and you may not be able to tell who will be grateful for more affordable and convenient ways …
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Watch for parents’ “un-asked questions”… and answer them.
Watch for parents’ “un-asked questions”… and answer them. Some parents are hesitant to show their lack of knowledge, their fears or other personal issues regarding their child’s treatment. Everyone on …
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