Leave personal problems at home. Patients should never be able to tell that your day didn’t start off so well because you got caught in traffic… or see anything in your behavior to suggest that you …
Use scripts to add value to conversations.
Use scripts to add value to conversations. Include power words and benefit statements in scripts to create more value during patient interactions. Power words—like great, terrific, wonderful and …
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Use scripts to add value to conversations.
Use scripts to add value to conversations. Include power words and benefit statements in scripts to create more value during patient interactions. Power words—like great, terrific, wonderful and …
Continue Reading about Use scripts to add value to conversations. →
Scripting Tip: Make it a point to say “yes” often.
Scripting Tip: Make it a point to say “yes” often. Parents and patients who hear “yes” frequently feel more positive about the practice and perceive that they are getting the very best care. …
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Use scripts to add value to conversations.
Use scripts to add value to conversations. Include power words and benefit statements in scripts to create more value during patient interactions. Power words—like great, terrific, wonderful and …
Continue Reading about Use scripts to add value to conversations. →
Scripting Tip: Make it a point to say “yes” often.
Scripting Tip: Make it a point to say “yes” often. Parents who hear “yes” frequently feel more positive about the practice and perceive that their children are getting the very best care. Therefore, …
Continue Reading about Scripting Tip: Make it a point to say “yes” often. →
Go out of your way to impress patients and parents.
Go out of your way to impress patients and parents. Doctors and teams can only stand out by creating a positive patient experience and letting patients and parents know that they are the number-one …
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Go out of your way to impress patients and parents.
Go out of your way to impress patients and parents. Doctors and teams can only stand out by creating a positive patient experience and letting patients and parents know that they are the number-one …
Continue Reading about Go out of your way to impress patients and parents. →
Take responsibility for key numbers that are essential to your work.
Take responsibility for key numbers that are essential to your work. Whatever your role with the endo practice team, there are probably performance metrics that relate directly to your daily …
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Advice for the Hygienist – Become a trusted treatment advisor.
Advice for the Hygienist – Become a trusted treatment advisor. Patients often form friendships with members of the hygiene team. By talking to patients about the benefits of various treatment …
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Take responsibility for key numbers that are essential to your work.
Take responsibility for key numbers that are essential to your work. Whatever your role with the practice team, there are probably performance metrics that relate directly to your daily activities. …
Continue Reading about Take responsibility for key numbers that are essential to your work. →
Advice for the Marketing Coordinator (MC) – Maintain enthusiasm.
Advice for the Marketing Coordinator (MC) – Maintain enthusiasm. In your role as MC, you are often the public face of your practice. Making a good impression when you interact with referring offices …
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