Define your endo team commitment. Based on the endodontist’s vision and goals, your practice should spell out its primary commitment, for example: We are committed to meeting the highest standards of …
Conduct surveys once or twice a year.
Conduct surveys once or twice a year. Surveys of parents and adult patients should include 5–10 questions and take only a few minutes to complete either in the office or online. By listening to …
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Gather personal facts to build stronger relationships.
Gather personal facts to build stronger relationships. Every time patients come in, team members should try to learn more about them… like hobbies, interests, etc. Shared with other staff members, …
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Advice for the Marketing Coordinator – Reach out to local schools.
Advice for the Marketing Coordinator – Reach out to local schools. You want your dentist to become the “guest speaker” of choice for nearby elementary schools. Develop a schedule for calling schools …
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Conduct surveys once or twice a year.
Conduct surveys once or twice a year. Surveys of patients should include 5–10 questions and take only a few minutes to complete either in the office or online. By listening to your patients, the …
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Conduct surveys once or twice a year.
Conduct surveys once or twice a year. Surveys of patients should include 5–10 questions and take only a few minutes to complete either in the office or online. By listening to your patients, the …
Continue Reading about Conduct surveys once or twice a year. →
Make use of role-playing.
Make use of role-playing. Team members should read over customer service scripts and “act them out” or role-play. This training process reinforces the right messages and helps staff members see the …
Conduct surveys once or twice a year.
Conduct surveys once or twice a year. Surveys of parents should include 5–10 questions and take only a few minutes to complete either in the office or online. By listening to parents, the practice can …
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Keep track of average production per patient.
Keep track of average production per patient. If your practice isn’t growing fast enough, this figure may tell you why. It will be low if (a) you’re not performing annual comprehensive exams for all …
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Showcase the hygienist as a professional.
Showcase the hygienist as a professional. Patients are more likely to value their hygiene appointment if they have been informed about the hygienist’s professional credentials. In conversations with …
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Overcome adversity with the right attitude.
Overcome adversity with the right attitude. If the surgical specialist or any team members tend to display negativity, it will probably drag other team members down and add to overall stress in the …
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Further the relationship.
Further the relationship. When patients and parents come in for appointments, always try to learn a few more things going on in their lives since the last appointment. Most patients and parents …
