Advice for the Dentist – Meet regularly with your laboratory representative. To make the most of the relationship with your dental laboratory, keep the lines of communication open with your lab rep. A …
Scripting Tip: Don’t say that a staff member “tried her best.”
Scripting Tip: Don’t say that a staff member “tried her best.” This language suggests that the individual has limitations. However, patients aren’t coming to your practice for limitations. They choose …
Continue Reading about Scripting Tip: Don’t say that a staff member “tried her best.” →
Ask young patients about their interests.
Ask young patients about their interests. Put children at ease by asking what they like to do and what their favorite toys or games are. Make notes so you’ll have things to talk about the next time …
Continue Reading about Ask young patients about their interests. →
Create operating manuals for business systems.
Create operating manuals for business systems. Using step-by-step system documentation, write a manual for each system explaining how to use it. This will play an important role in staff training and …
Continue Reading about Create operating manuals for business systems. →
Contribute to the discussion during meetings.
Contribute to the discussion during meetings. Everyone’s opinion matters. If you’re shy or lack confidence when speaking in group settings, you may want to let others do the talking in meetings. That …
Continue Reading about Contribute to the discussion during meetings. →
Create operating manuals for business systems.
Create operating manuals for business systems. Using step-by-step system documentation, write a manual for each system explaining how to use it. This will play an important role in staff training and …
Continue Reading about Create operating manuals for business systems. →
Scripting Tip: Don’t say that a staff member “tried her best.”
Scripting Tip: Don’t say that a staff member “tried her best.” This language suggests that the individual has limitations. However, parents and patients aren’t coming to your practice for limitations. …
Continue Reading about Scripting Tip: Don’t say that a staff member “tried her best.” →
Advice to the Front Desk Staff – Emphasize the 48-hour rule.
Advice to the Front Desk Staff – Emphasize the 48-hour rule. During checkout, highlight the area on the appointment card that says 48-hours’ notice is required to cancel an appointment. By doing this, …
Continue Reading about Advice to the Front Desk Staff – Emphasize the 48-hour rule. →
Advice for the Marketing Coordinator – Track the number of new patient calls.
Advice for the Marketing Coordinator – Track the number of new patient calls. Referral marketing is designed to make your phone ring. Once that occurs, it is the team’s responsibility to motivate …
Inspire each other by example.
Inspire each other by example. Maintaining emotional stability and projecting confidence allow everyone in your surgical office to function more effectively. Whether you feel upbeat or down, your …
Inspire each other by example.
Inspire each other by example. Maintaining emotional stability and projecting confidence allow everyone in your endo office to function more effectively. Whether you feel upbeat or down, your attitude …
Advice for the Marketing Coordinator – Track the number of new patient calls.
Advice for the Marketing Coordinator – Track the number of new patient calls. Referral marketing is designed to make your phone ring. Once that occurs, it is the team’s responsibility to motivate …
