Be a team player. “There’s no ‘I’ in team,” the old saying goes, and it’s true. Excelling at your job requires strong interpersonal skills, which include being courteous, supportive and helpful to …
When things go wrong, maintain composure.
When things go wrong, maintain composure. There will be the occasional bad day, difficult parent or patient, wrecked schedule, sick staff member… all of which increase stress. In the face of …
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Ask for testimonials.
Ask for testimonials. Encourage patients to send emails and letters to your office with their feedback and to post comments on social media and review sites. Positive statements from patients build …
Turn compliments into referral opportunities.
Turn compliments into referral opportunities. Parents and adult patients who compliment the doctor or staff members are excellent candidates to ask for referrals. Everyone at the practice can be …
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Turn compliments into referral opportunities.
Turn compliments into referral opportunities. Parents who compliment the doctor or staff members are excellent candidates to ask for referrals. Everyone at the practice can be trained with scripting …
Continue Reading about Turn compliments into referral opportunities. →
Ask for testimonials.
Ask for testimonials. Encourage patients to send emails and letters to your office with their feedback and to post comments on social media and review sites. Positive statements from patients build …
Ask for testimonials.
Ask for testimonials. Encourage patients to send emails and letters to your office with their feedback and to post comments on social media and review sites. Positive statements from patients build …
Always confirm appointments.
Always confirm appointments. Patients are extremely busy, and a simple reminder (email, text, or phone call) ensures that they will show up. Don’t settle for just calling home phone numbers. Get all …
Don’t overdo control of overhead.
Don’t overdo control of overhead. Any successful businessperson will tell you, “You have to spend money to make money.” To thrive in the new dental economy, an endo practice must invest in attractive …
Manage patient/parent expectations.
Manage patient/parent expectations. If the office is running behind schedule, let patients and their parents know when they can expect to be seen. Apologize for the inconvenience. Offer to reschedule …
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Advice for the Dentist – Do more with what you already have.
Advice for the Dentist – Do more with what you already have. Many practices have fewer new patients presenting than they had several years ago. Do more with the patients who are already in your care …
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Manage parent expectations.
Manage parent expectations. If the office is running behind schedule, let parents know when their child can expect to be seen. Apologize for the inconvenience. Offer to reschedule patients who have …
