Morning meetings matter. This brief meeting is designed to prepare everyone on the team for the day and ensure the best quality care for patients. In an effective morning meeting, the schedule is …
Morning meetings matter.
Morning meetings matter. This brief meeting is designed to prepare everyone on the team for the day and ensure the best quality care for patients. In an effective morning meeting, the schedule is …
Scripting Advice – Start by identifying the goal of the script.
Scripting Advice – Start by identifying the goal of the script. Is it communication, education, case acceptance or cooperation? With the goal in mind, write an opening sentence that describes what …
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Scripting Advice – Start by identifying the goal of the script.
Scripting Advice – Start by identifying the goal of the script. Is it communication, education, case acceptance or cooperation? With the goal in mind, write an opening sentence that describes what …
Continue Reading about Scripting Advice – Start by identifying the goal of the script. →
Scripting Advice – Start by identifying the goal of the script.
Scripting Advice – Start by identifying the goal of the script. Is it communication, education, case acceptance or cooperation? With the goal in mind, write an opening sentence that describes what …
Continue Reading about Scripting Advice – Start by identifying the goal of the script. →
Advice for the Endodontist – To make non-clinical decisions, ask a “golden question.”
Advice for the Endodontist – To make non-clinical decisions, ask a “golden question.” When making a choice that may change how your practice operates, ask yourself how it will affect your profit at …
Advice for the Treatment Coordinator (TC) – Think like top-performing athletes.
Advice for the Treatment Coordinator (TC) – Think like top-performing athletes. Like athletes, TCs need to frequently improve how they do their jobs due to changing external factors. For the athlete, …
Avoid the destructive power of saying “No.”
Avoid the destructive power of saying “No.” When you tell parents “no,” all they hear is that you aren’t interested in helping them. Instead of saying, “No, we can’t see your child on Tuesday,” …
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Advice for the Surgical Specialist – To make non-clinical decisions, ask a “golden question.”
Advice for the Surgical Specialist – To make non-clinical decisions, ask a “golden question.” When making a choice that may change how your practice operates, ask yourself how it will affect your …
Advice for the Dentist – To make non-clinical decisions, ask a “golden question.”
Advice for the Dentist – To make non-clinical decisions, ask a “golden question.” When making a choice that may change how your practice operates, ask yourself how it will affect your profit at the …
Learn to be more empathetic.
Learn to be more empathetic. If you’ve been in your position for a while, it can be tempting to go through the motions when interacting with patients and parents. Whether you’re hearing about a …
Advice for the Scheduling Coordinator – Reserve time for new patients.
Advice for the Scheduling Coordinator – Reserve time for new patients. It’s important to schedule 100% of new patients for appointments within seven days, while their motivation is highest. To make …
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