Be a problem-solver. Every workplace has its share of issues and problems. Many people are given to complain about such situations. Instead of joining the crowd, be the person who offers …
Don’t let personal problems show at the office.
Don’t let personal problems show at the office. Everyone has a bad day occasionally, but that’s no reason others should suffer. If personal issues are stressing you, behave professionally. Be cheerful …
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Make every patient and parent feel special.
Make every patient and parent feel special. Superior customer service is about treating each orthodontic patient and parent like a VIP. Imagine your favorite public figure as your patient. How would …
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Advice for the Marketing Coordinator – Customize your marketing strategies.
Advice for the Marketing Coordinator – Customize your marketing strategies. Target marketing strategies based on the level of referrals you receive from each practice. Top referring doctors and their …
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Advice for the Marketing Coordinator – Customize your marketing strategies.
Advice for the Marketing Coordinator – Customize your marketing strategies. Target marketing strategies based on the level of referrals you receive from each practice. Top referring doctors and their …
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Advice for the Marketing Coordinator – Customize your marketing strategies.
Advice for the Marketing Coordinator – Customize your marketing strategies. Target marketing strategies based on the level of referrals you receive from each practice. Top referring doctors and their …
Continue Reading about Advice for the Marketing Coordinator – Customize your marketing strategies. →
Advice for the Marketing Coordinator – Customize your marketing strategies.
Advice for the Marketing Coordinator – Customize your marketing strategies. Target marketing strategies based on the level of referrals you receive from each practice. Top referring doctors and their …
Continue Reading about Advice for the Marketing Coordinator – Customize your marketing strategies. →
Continue to build value for treatment.
Continue to build value for treatment. During any follow-up conversations or appointments, remind patients of the benefits of the recommended procedure as well as the benefits of not delaying …
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TC Tip: There’s a better way to say, “Do you have any questions?”
TC Tip: There’s a better way to say, “Do you have any questions?” This may sound like a great question, but it can actually signal to parents and patients that the conversation is over and that you …
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Provide thoughtful “creature comforts” for your surgical patients.
Provide thoughtful “creature comforts” for your surgical patients. Your patients will feel like welcome guests if you have nice extras in your reception area. Offer bottled water and other beverages. …
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Keep your performance targets in mind.
Keep your performance targets in mind. All staff members can contribute to the success of the practice by knowing and tracking targets that relate to their jobs. From front desk personnel keeping 98% …
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Advice for the Hygienist – Explain that the hygiene visit is more than “just a cleaning.”
Advice for the Hygienist – Explain that the hygiene visit is more than “just a cleaning.” It’s important that parents understand and value the services provided during the hygiene appointment, …
