Handling patient complaints. Listen to what is being said and what is not being said. Ask patients what the desired outcome is. Offer alternatives to address the situation. The sooner you can resolve …
Appoint more than one staff member to handle practice finances.
Appoint more than one staff member to handle practice finances. Reduce the opportunity for a team member to falsify accounts by having more than one person working on practice finances. Never let the …
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Use job descriptions to educate and guide pedo staff members.
Use job descriptions to educate and guide pedo staff members. New team members need to fully understand their position. Job descriptions should be clearly detailed, with all skills and …
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Appoint more than one staff member to handle practice finances.
Appoint more than one staff member to handle practice finances. Reduce the opportunity for a team member to falsify accounts by having more than one person working on practice finances. Never let the …
Continue Reading about Appoint more than one staff member to handle practice finances. →
Use job descriptions to educate and guide ortho staff members.
Use job descriptions to educate and guide ortho staff members. New team members need to fully understand their position. Job descriptions should be clearly detailed, with all skills and …
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Appoint more than one staff member to handle practice finances.
Appoint more than one staff member to handle practice finances. Reduce the opportunity for a team member to falsify accounts by having more than one person working on practice finances. Never let the …
Continue Reading about Appoint more than one staff member to handle practice finances. →
Learn to answer patients’ unasked questions.
Learn to answer patients’ unasked questions. Based on your experience with endo patients, you probably know what questions are on their mind, even if they’re not telling you. Reassure them about …
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Advice for the Hygienist – Build value for new patients.
Advice for the Hygienist – Build value for new patients. You will be spending more time with them than anyone else. Take a few minutes to learn about new patients as well as inform them about the …
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Don’t assume prospective patients and parents know how to get to your practice.
Don’t assume prospective patients and parents know how to get to your practice. In a world of smart phones and GPS devices, you may not think to give out directions to your office. But even with these …
Don’t assume parents of prospective patients know how to get to your practice.
Don’t assume parents of prospective patients know how to get to your practice. In a world of smart phones and GPS devices, you may not think to give out directions to your office. But even with these …
Treatment Coordinators (TCs) are vital to surgical practices.
Treatment Coordinators (TCs) are vital to surgical practices. The TC handles all implant scheduling, ensuring appropriate time slots and filling appointments to comply with the practice’s scheduling …
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Advice for the Surgical Specialist – Keep the lines of communication open.
Advice for the Surgical Specialist – Keep the lines of communication open. Every six months, have an informal conversation with each team member about where she is in her career path. Where does the …
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