Go beyond “nice.” To achieve exceptional customer service today, an ortho practice must be more than just nice to patients and parents. Being pleasant is important, but it’s only one part of providing …
Advice for the Front Desk Team – Build value for the orthodontist.
Advice for the Front Desk Team – Build value for the orthodontist. Simple and reassuring statements about the doctor can have a positive impact during the new patient call. Enthusiastic remarks such …
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Advice for the Front Desk Team – Build value for the pediatric dentist.
Advice for the Front Desk Team – Build value for the pediatric dentist. Simple and reassuring statements about the doctor can have a positive impact during the new patient call. Enthusiastic remarks …
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Use “active listening” with patients.
Use “active listening” with patients. Demonstrate that you understand and respect what patients are saying by listening for their key points and repeating them in your own words in a questioning tone …
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Use “active listening” with patients.
Use “active listening” with patients. Demonstrate that you understand and respect what patients are saying by listening for their key points and repeating them in your own words in a questioning tone …
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Use “active listening” with patients.
Use “active listening” with patients. Demonstrate that you understand and respect what patients are saying by listening for their key points and repeating them in your own words in a questioning tone …
Continue Reading about Use “active listening” with patients. →
Before buying new technology, check the reviews.
Before buying new technology, check the reviews. When you need to purchase new equipment or software for the practice, don’t rely solely on the manufacturer’s marketing materials. They will …
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Advice for the Pediatric Dentist – Improve your listening skills.
Advice for the Pediatric Dentist – Improve your listening skills. Listening involves two things—hearing what is said and also hearing what is not said. Often the most important message being …
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Before buying new technology, check the reviews.
Before buying new technology, check the reviews. When you need to purchase new equipment or software for the practice, don’t rely solely on the manufacturer’s marketing materials. They will …
Continue Reading about Before buying new technology, check the reviews. →
Before buying new technology, check the reviews.
Before buying new technology, check the reviews. When you need to purchase new equipment or software for the practice, don’t rely solely on the manufacturer’s marketing materials. They will …
Continue Reading about Before buying new technology, check the reviews. →
Advice for the Orthodontist – Improve your listening skills.
Advice for the Orthodontist – Improve your listening skills. Listening involves two things—hearing what is said and also hearing what is not said. Often the most important message being communicated …
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When you make improvements suggested by patients, give them credit.
When you make improvements suggested by patients, give them credit. If you’re making changes based on patient feedback, let patients know that you’re responding to—and appreciate—their suggestions. …
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