Show appreciation for parents. Thanking them for choosing your practice helps create stronger relationships. When they feel good about your pedo practice, it resonates with their referring …
Advice for Staff – Share your insights.
Advice for Staff – Share your insights. As a surgical practice team member, you have a unique point of view when it comes to practice operations. In your area of responsibility, you know what’s …
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When things go wrong, maintain composure.
When things go wrong, maintain composure. There will be the occasional bad day, difficult patient, wrecked schedule, or sick staff member… all of which increase stress. In the face of adversity, …
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Find out who sent new patients to your practice.
Find out who sent new patients to your practice. The front desk coordinator should always ask who referred a patient to your practice… and document it. She should then report it to the marketing …
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Advice for the Treatment Coordinator – Reach out to undecided parents.
Advice for the Treatment Coordinator – Reach out to undecided parents. Scheduling a second consult when both parents can attend is an effective approach. Yet, many ortho practices resist the idea of …
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Appoint more than one staff member to handle practice finances.
Appoint more than one staff member to handle practice finances. Reduce the opportunity for a team member to falsify accounts by having more than one person working on practice finances. Never let the …
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Find out who sent new surgical patients to your practice.
Find out who sent new surgical patients to your practice. The front desk coordinator should always ask who referred a patient to your practice… and document it. She should then report it to the …
Continue Reading about Find out who sent new surgical patients to your practice. →
Follow up with patients who don’t schedule.
Follow up with patients who don’t schedule. Keeping hygiene patients scheduled is critical to practice success. When patients don’t schedule at the end of an appointment, the team should follow up as …
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Maintain excellent interoffice communication.
Maintain excellent interoffice communication. Patients referred for interdisciplinary care must get the sense that both offices are attentive to their needs and fully informed about what’s happening. …
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Communicate better as a team.
Communicate better as a team. While being polite and professional is essential, positive communication goes much further than that. An office trying to handle a busy day can become demoralized if just …
Communicate better as a team.
Communicate better as a team. While being polite and professional is essential, positive communication goes much further than that. An office trying to handle a busy day can become demoralized if just …
Maintain excellent interoffice communication.
Maintain excellent interoffice communication. Patients referred for interdisciplinary care must get the sense that both offices are attentive to their needs and fully informed about what’s happening. …
Continue Reading about Maintain excellent interoffice communication. →
