When presenting to patients who aren’t responding, ask questions to help them get started. Some patients are reluctant to ask questions or express concerns. When working with patients like this, try …
Be a problem-solver.
Be a problem-solver. Every workplace has its share of issues and problems. Many people are prone to complain about unfavorable situations. Anyone can talk negatively about a problem. Instead of …
Welcome everyone to your office warmly.
Welcome everyone to your office warmly. Your patients will appreciate it when your front desk team and other staff members greet them as if they were friends or family rather than merely customers to …
Continue Reading about Welcome everyone to your office warmly. →
Be a problem-solver.
Be a problem-solver. Every workplace has its share of issues and problems. Many people are prone to complain about unfavorable situations. Anyone can talk negatively about a problem. Instead of …
Welcome everyone to your office warmly.
Welcome everyone to your office warmly. Your patients will appreciate it when your front desk team and other staff members greet them as if they were friends or family rather than merely customers to …
Continue Reading about Welcome everyone to your office warmly. →
Advice for the Treatment Coordinator – Learn from rejection.
Advice for the Treatment Coordinator – Learn from rejection. When orthodontists have a case rejected, they tend to feel badly and take it personally. Sales people don’t react that way. When they have …
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Welcome everyone to your office warmly.
Welcome everyone to your office warmly. Your patients will appreciate it when your front desk team and other staff members greet them as if they were friends or family rather than merely customers to …
Continue Reading about Welcome everyone to your office warmly. →
Learn to recognize “buying statements.”
Learn to recognize “buying statements.” After treatment has been presented but not yet accepted, patients may unknowingly reveal their inclination to agree to treatment by making a buying statement, …
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Emergency appointments should emphasize customer service.
Emergency appointments should emphasize customer service. Suppose a patient in mild discomfort calls at 10 a.m. but the practice doesn’t have an opening until noon. If the patient is allowed to come …
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If patients are causing you stress, remember that they may be affected by their own stress.
If patients are causing you stress, remember that they may be affected by their own stress. When patients exhibit “difficult” behavior, it’s easy to feel like the victim. Remember, kids will be kids. …
Learn to recognize “buying statements.”
Learn to recognize “buying statements.” After treatment has been presented but not yet accepted, patients may unknowingly reveal their inclination to agree to treatment by making a buying statement, …
Continue Reading about Learn to recognize “buying statements.” →
If patients are causing you stress, remember that they may be affected by their own stress.
If patients are causing you stress, remember that they may be affected by their own stress. When patients exhibit “difficult” behavior, it’s easy to feel like the victim. Remember, kids will be kids. …
