Know what you use. Each department in the practice should track the amount of supplies it uses every month. This type of oversight will allow the office to anticipate future demand and order more …
Don’t underestimate the effects of stress.
Don’t underestimate the effects of stress. A little stress often enables people to perform well. But a lot of stress, day after day, can cause serious damage. Stress wears you down physically, …
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Treat patients and parents the way you want to be treated.
Treat patients and parents the way you want to be treated. Always put yourself in the shoes of patients and parents. Welcome and greet them by name when they enter the practice. Make the patient …
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Don’t underestimate the effects of stress.
Don’t underestimate the effects of stress. A little stress often enables people to perform well. But a lot of stress, day after day, can cause serious damage. Stress wears you down physically, …
Continue Reading about Don’t underestimate the effects of stress. →
Don’t underestimate the effects of stress.
Don’t underestimate the effects of stress. A little stress often enables people to perform well. But a lot of stress, day after day, can cause serious damage. Stress wears you down physically, …
Continue Reading about Don’t underestimate the effects of stress. →
Performance Target: Collect 99% of all money owed to the practice.
Performance Target: Collect 99% of all money owed to the practice. Production doesn’t count unless you collect. Review your policies to tighten up collections. Require co-pays upfront. File accurate …
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Advice to the Treatment Coordinator – Endorse the doctor.
Advice to the Treatment Coordinator – Endorse the doctor. To create a greater sense of trust, talk about the orthodontist’s clinical skills and caring manner with parents and patients before the …
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Treat parents and patients the way you want to be treated.
Treat parents and patients the way you want to be treated. Always put yourself in the shoes of parents and patients. Welcome and greet them by name when they enter the practice. Make the patient …
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Performance Target: Schedule all larger cases within seven days.
Performance Target: Schedule all larger cases within seven days. These cases are the most difficult for patients to accept, so you should schedule them as quickly as possible, while patients remain …
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Performance Target: Schedule all larger cases within seven days.
Performance Target: Schedule all larger cases within seven days. These cases are the most difficult for patients to accept, so you should schedule them as quickly as possible, while patients remain …
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Stop trying to prove you’re perfect.
Stop trying to prove you’re perfect. When you make mistakes, take ownership of them. If you make excuses or blame others, your teammates will have difficulty seeing you as a trustworthy member of the …
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Don’t be drawn into emotional confrontations.
Don’t be drawn into emotional confrontations. When dealing with an unhappy parent (or adult patient), stay focused on the facts at hand. If the individual verbally attacks you, don’t respond in kind. …
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