Answer the phone the right way. Every team member should be pleasant, sound enthusiastic and demonstrate a desire to be helpful. Callers need to feel that you are focused entirely on them. This …
Advice for the Front Desk Team – Review all insurance claims.
Advice for the Front Desk Team – Review all insurance claims. The team should verify all claims before submitting, so the insurance company has no reason to delay making payment. Double-check all …
Continue Reading about Advice for the Front Desk Team – Review all insurance claims. →
Answer the phone the right way.
Answer the phone the right way. Every team member should be pleasant, sound enthusiastic and demonstrate a desire to be helpful. Callers need to feel that you are focused entirely on them. This …
Advice for the Front Desk Team – Review all insurance claims.
Advice for the Front Desk Team – Review all insurance claims. The team should verify all claims before submitting, so the insurance company has no reason to delay making payment. Double-check all …
Continue Reading about Advice for the Front Desk Team – Review all insurance claims. →
Advice for the Marketing Coordinator – Identify marketing targets for next year.
Advice for the Marketing Coordinator – Identify marketing targets for next year. Targets are specific metrics that help drive performance. If the target is to increase referrals 15% for 2017, set …
Make meetings more productive.
Make meetings more productive. Open debate is critical in office meetings. The practice should be a receptive environment where everyone is encouraged to speak up and voice honest opinions. No one …
Make meetings more productive.
Make meetings more productive. Open debate is critical in office meetings. The practice should be a receptive environment where everyone is encouraged to speak up and voice honest opinions. No one …
Advice for the Marketing Coordinator – Identify marketing targets for next year.
Advice for the Marketing Coordinator – Identify marketing targets for next year. Targets are specific metrics that help drive performance. If the target is to increase referrals 15% for 2017, set …
Make meetings more productive.
Make meetings more productive. Open debate is critical in office meetings. The practice should be a receptive environment where everyone is encouraged to speak up and voice honest opinions. No one …
Morning meetings matter.
Morning meetings matter. This brief meeting is designed to prepare everyone on the team for the day and ensure the best quality care for patients. In an effective morning meeting, the schedule is …
Morning meetings matter.
Morning meetings matter. This brief meeting is designed to prepare everyone on the team for the day and ensure the best quality care for patients. In an effective morning meeting, the schedule is …
Scripting Advice – Start by identifying the goal of the script.
Scripting Advice – Start by identifying the goal of the script. Is it communication, education, case acceptance or cooperation? With the goal in mind, write an opening sentence that describes what …
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