Make use of role-playing. Team members should read over customer service scripts and “act them out” or role-play. This training process reinforces the right messages and helps staff members see the …
Conduct surveys once or twice a year.
Conduct surveys once or twice a year. Surveys of parents should include 5–10 questions and take only a few minutes to complete either in the office or online. By listening to parents, the practice can …
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Keep track of average production per patient.
Keep track of average production per patient. If your practice isn’t growing fast enough, this figure may tell you why. It will be low if (a) you’re not performing annual comprehensive exams for all …
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Showcase the hygienist as a professional.
Showcase the hygienist as a professional. Patients are more likely to value their hygiene appointment if they have been informed about the hygienist’s professional credentials. In conversations with …
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Overcome adversity with the right attitude.
Overcome adversity with the right attitude. If the surgical specialist or any team members tend to display negativity, it will probably drag other team members down and add to overall stress in the …
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Further the relationship.
Further the relationship. When patients and parents come in for appointments, always try to learn a few more things going on in their lives since the last appointment. Most patients and parents …
Overcome adversity with the right attitude.
Overcome adversity with the right attitude. If the endodontist or any team members tend to display negativity, it will probably drag other team members down and add to overall stress in the office. …
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Send birthday greetings to patients.
Send birthday greetings to patients. If your pedo practice isn’t already doing this, you’re missing a chance to make a great impression with minimal effort and expense. You can send cards—ideally, …
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Educate all patients about the advantages of implant treatment.
Educate all patients about the advantages of implant treatment. Even patients with a full set of teeth can help your practice increase implant production. If they’re informed about the benefits of …
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Principles of Practice Leadership: Bring out your inner “coach.”
Principles of Practice Leadership: Bring out your inner “coach.” Understand that the relationship between a leader and a follower works best when it’s like that of a teacher and a student. Rather than …
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Principles of Practice Leadership: Bring out your inner “coach.”
Principles of Practice Leadership: Bring out your inner “coach.” Understand that the relationship between a leader and a follower works best when it’s like that of a teacher and a student. Rather than …
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Principles of Practice Leadership: Bring out your inner “coach.”
Principles of Practice Leadership: Bring out your inner “coach.” Understand that the relationship between a leader and a follower works best when it’s like that of a teacher and a student. Rather than …
Continue Reading about Principles of Practice Leadership: Bring out your inner “coach.” →
