Advice to the Front Desk Team – Make sure your tone of voice matches your words. Avoid going through the motions when greeting parents and patients. If you say you are happy to see them, your tone of …
File insurance claims daily.
File insurance claims daily. Filing and keeping track of insurance is critical for optimal cash flow. It’s easy to postpone filing insurance claims, but this can lead to financial problems if allowed …
When a patient says “No” to treatment today, it may mean “Yes” later on.
When a patient says “No” to treatment today, it may mean “Yes” later on. Many patients who don’t accept treatment immediately may eventually do so. Your task is to make sure they come back to your …
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Advice for the Scheduling Coordinator – Create an “Ideal Day” template.
Advice for the Scheduling Coordinator – Create an “Ideal Day” template. Work with the pediatric dentist and your fellow team members to define an ideal day at the practice. Factoring in personal …
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When a patient says “No” today, it may mean “Yes” later on.
When a patient says “No” today, it may mean “Yes” later on. Many patients who don’t accept treatment immediately may eventually do so. Your task is to make sure they come back to your practice when …
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Advice to the Marketing Coordinator – Don’t give up on GPs who perform ortho.
Advice to the Marketing Coordinator – Don’t give up on GPs who perform ortho. With advancements in aligner technology, more general dentists are providing orthodontic treatment. However, most of them …
When a patient says “No” to implants today, it may mean “Yes” later on.
When a patient says “No” to implants today, it may mean “Yes” later on. Many patients who don’t accept implants immediately may eventually do so. Your task is to make sure they come back to your …
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Set the bar high for customer service.
Set the bar high for customer service. Your customer service is being judged not only against other dental and medical practices but also retail stores, restaurants, hotels and other places patients …
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Advice for the Hygienist – Build strong relationships with patients and parents.
Advice for the Hygienist – Build strong relationships with patients and parents. You probably have more direct contact with parents and patients than anyone else in the practice. This means that by …
Advice to the Treatment Coordinator – Promote the orthodontist during the consult.
Advice to the Treatment Coordinator – Promote the orthodontist during the consult. Many parents have no idea what the doctor has accomplished. For example, board certification is a distinction that …
Set the bar high for customer service.
Set the bar high for customer service. Your customer service is being judged not only against other dental and medical practices but also retail stores, restaurants, hotels and other places patients …
Continue Reading about Set the bar high for customer service. →
Set the bar high for customer service.
Set the bar high for customer service. Your customer service is being judged not only against other dental and medical practices but also retail stores, restaurants, hotels and other places patients …
Continue Reading about Set the bar high for customer service. →
