Don’t live with inefficiency. Carefully track the schedule to ensure that all appointments occur within 10 minutes of the scheduled time. Lateness represents poor customer service, and it’s also a …
Pay special attention to first-time visitors.
Pay special attention to first-time visitors. The arrival of new patients and parents at the practice should be noted during the morning meeting. This alerts everyone on the team to do their part in …
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Don’t live with inefficiency.
Don’t live with inefficiency. Carefully track the schedule to ensure that all appointments occur within 10 minutes of the scheduled time. Lateness represents poor customer service, and it’s also a …
Advice for the Surgical Specialist – Before making a decision, ask “Will this benefit our patients?”
Advice for the Surgical Specialist – Before making a decision, ask “Will this benefit our patients?” To become a more patient-centric practice, you should look at every decision—large or small—in …
Advice for the Dentist – Before making a decision, ask “Will this benefit our patients?”
Advice for the Dentist – Before making a decision, ask “Will this benefit our patients?” To become a more patient-centric practice, you should look at every decision—large or small—in terms of patient …
Advice for the Pediatric Dentist – Start planning for 2017.
Advice for the Pediatric Dentist – Start planning for 2017. What are the practice’s goals for next year? What went well in 2016 and what needs improving? What do you plan on doing differently in 2017 …
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Advice for the Orthodontist – Start planning for 2017.
Advice for the Orthodontist – Start planning for 2017. What are the practice’s goals for next year? What went well in 2016 and what needs improving? What do you plan on doing differently in 2017 …
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Advice for the Endodontist – Before making a decision, ask “Will this benefit our patients?”
Advice for the Endodontist – Before making a decision, ask “Will this benefit our patients?” To become a more patient-centric practice, you should look at every decision—large or small—in terms of …
Use One-Day Rules to influence parent behavior.
Use One-Day Rules to influence parent behavior. To manage parents more effectively, set a 24-hour limit for the team to accomplish certain tasks, including: Calling parents who left without an …
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Use One-Day Rules to influence patient and parent behavior.
Use One-Day Rules to influence patient and parent behavior. To manage parents and patients more effectively, set a 24-hour limit for the team to accomplish certain tasks, including: Calling parents …
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Advice for the Marketing Coordinator – Create a database of referring practices.
Advice for the Marketing Coordinator – Create a database of referring practices. This informational tool will help you track referral activities, the number of monthly referrals, and the amount of …
Advice for the Marketing Coordinator – Create a database of referring practices.
Advice for the Marketing Coordinator – Create a database of referring practices. This informational tool will help you track referral activities, the number of monthly referrals, and the amount of …
