Minimize the afternoon crunch. Most parents prefer afternoon appointments for their school-age children. Unfortunately, letting the majority of parents choose only afternoon appointments will result …
Advice for the Endodontist – Replace outdated computers and software.
Advice for the Endodontist – Replace outdated computers and software. Technological innovation moves at an increasingly accelerated pace. Trying to get by with 10-year-old computers or software is …
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Minimize the afternoon crunch.
Minimize the afternoon crunch. Most parents prefer afternoon appointments for their school-age children. Unfortunately, letting the majority of parents choose only afternoon appointments will result …
Advice for the Practice Owner – Replace outdated computers and software.
Advice for the Practice Owner – Replace outdated computers and software. Technological innovation moves at an increasingly accelerated pace. Trying to get by with 10-year-old computers or software is …
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Advice for the Surgical Specialist – Replace outdated computers and software.
Advice for the Surgical Specialist – Replace outdated computers and software. Technological innovation moves at an increasingly accelerated pace. Trying to get by with 10-year-old computers or …
Don’t be drawn into emotional confrontations.
Don’t be drawn into emotional confrontations. When dealing with an unhappy patient, stay focused on the issue at hand. If the patient criticizes you personally, don’t respond in kind. Calmly restate …
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Don’t be drawn into emotional confrontations.
Don’t be drawn into emotional confrontations. When dealing with an unhappy patient, stay focused on the issue at hand. If the patient criticizes you personally, don’t respond in kind. Calmly restate …
Continue Reading about Don’t be drawn into emotional confrontations. →
Advice for the Team – When things go wrong, try to remain calm.
Advice for the Team – When things go wrong, try to remain calm. Stressful days can test everyone’s patience. Don’t let negative emotions get the best of you. When dealing with a crisis, do your best …
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Don’t be drawn into emotional confrontations.
Don’t be drawn into emotional confrontations. When dealing with an unhappy patient, stay focused on the issue at hand. If the patient criticizes you personally, don’t respond in kind. Calmly restate …
Continue Reading about Don’t be drawn into emotional confrontations. →
Advice for the Team – When things go wrong, try to remain calm.
Advice for the Team – When things go wrong, try to remain calm. Stressful days can test everyone’s patience. Don’t let negative emotions get the best of you. When dealing with a crisis, do your best …
Continue Reading about Advice for the Team – When things go wrong, try to remain calm. →
Prepare a systems operations manual.
Prepare a systems operations manual. Prepare step-by-step documentation of all practice management and marketing systems. Then, in addition to using it as the basis for scripting and training on …
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Don’t make parents wait for their child’s first appointment.
Don’t make parents wait for their child’s first appointment. All potential patients must be seen within seven days or less. The quicker you can meet with parents, the more likely that their children …
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