Several years ago, a book by surgeon Atul Gawande shocked—and changed—the medical world. He said that a surgeon who performs thousands of operations without using a checklist will eventually kill …
Don’t be drawn into emotional confrontations.
Don’t be drawn into emotional confrontations. When dealing with an unhappy patient, stay focused on the issue at hand. If the patient criticizes you personally, don’t respond in kind. Calmly restate …
Continue Reading about Don’t be drawn into emotional confrontations. →
Don’t be drawn into emotional confrontations.
Don’t be drawn into emotional confrontations. When dealing with an unhappy patient, stay focused on the issue at hand. If the patient criticizes you personally, don’t respond in kind. Calmly restate …
Continue Reading about Don’t be drawn into emotional confrontations. →
Advice for the Team – When things go wrong, try to remain calm.
Advice for the Team – When things go wrong, try to remain calm. Stressful days can test everyone’s patience. Don’t let negative emotions get the best of you. When dealing with a crisis, do your best …
Continue Reading about Advice for the Team – When things go wrong, try to remain calm. →
Don’t be drawn into emotional confrontations.
Don’t be drawn into emotional confrontations. When dealing with an unhappy patient, stay focused on the issue at hand. If the patient criticizes you personally, don’t respond in kind. Calmly restate …
Continue Reading about Don’t be drawn into emotional confrontations. →
Advice for the Team – When things go wrong, try to remain calm.
Advice for the Team – When things go wrong, try to remain calm. Stressful days can test everyone’s patience. Don’t let negative emotions get the best of you. When dealing with a crisis, do your best …
Continue Reading about Advice for the Team – When things go wrong, try to remain calm. →
