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Archive for month: August, 2017

Remove “No” from all conversations with patients.

Remove “No” from all conversations with patients. Double-check to see if “No” occurs in any scripting your practice uses, and eliminate it. That word sends a negative message, in more ways than you may think. When the doctor or a team member says “No” to a patient, it can seem that your practice is uncaring, unwilling to help, or more interested in enforcing rules than meeting the patient’s needs.

Need Scripting Help? All scripting books are 25% off at the Levin Group Store, including Essential Scripts, PowerScripts and What to Say. Save 25% with code TOD25

Emphasize benefits during presentations for elective treatment and larger cases.

Emphasize benefits during presentations for elective treatment and larger cases. Clinical details by themselves don’t win over patients—benefits do. Patients will always want to know how the procedure will beautify their smile or improve their quality of life. Motivating patients to say “yes” to elective treatment or larger cases is nearly always an emotional decision.

Need CE Credits? Sign up for Dr. Levin’s new seminar, “The Mid-Career Plateau: How to Avoid It, Overcome It, Get Out of It,” in Indianapolis on Friday, October 6. Click here for more details.

Remove “No” from all conversations with parents and patients.

Remove “No” from all conversations with parents and patients. Double-check to see if “No” occurs in any scripting your practice uses, and eliminate it. That word sends a negative message, in more ways than you may think. When the doctor or a team member says “No” to a parent or patient, it can seem that your practice is uncaring, unwilling to help, or more interested in enforcing rules than meeting the parent’s or patient’s needs.

Additional Resources: All scripting books are 25% off at the Levin Group Store, including Essential Scripts, PowerScripts and Training Scripts. Save 25% with code TOD25

Remove “No” from all conversations with parents.

Remove “No” from all conversations with parents. Double-check to see if “No” occurs in any scripting your practice uses, and eliminate it. That word sends a negative message, in more ways than you may think. When the doctor or a team member says “No” to a parent, it can seem that your practice is uncaring, unwilling to help, or more interested in enforcing rules than meeting the parent’s needs.

Additional Resources: All scripting books are 25% off at the Levin Group Store, including Essential Scripts, PowerScripts and What to Say. Save 25% with code TOD25

Survey patients regularly.

Survey patients regularly. Create a short survey about the total patient experience. For the best results, use a web-based survey that can be completed in the office on a laptop or tablet. If using hard-copy surveys, hand the survey to patients and ask them to complete it before they leave the practice. Place a box in the reception area where they can turn in their surveys anonymously. Review the responses at the morning meeting.

Summer Book Sale: All books, e-books, whitepapers and brochures are 25% off at the Levin Group Store. Use code TOD25 at checkout to receive your discount.

Survey patients regularly.

Survey patients regularly. Create a short survey about the total patient experience. For the best results, use a web-based survey that can be completed in the office on a laptop or tablet. If using hard-copy surveys, hand the survey to patients and ask them to complete it before they leave the practice. Place a box in the reception area where they can turn in their surveys anonymously. Review the responses at the morning meeting.

Summer Book Sale: All books, e-books, whitepapers and brochures are 25% off at the Levin Group Store. Use code TOD25 at checkout to receive your discount.

Survey parents regularly.

Survey parents regularly. Create a short survey about the total patient experience. For the best results, use a web-based survey that can be completed in the office on a laptop or tablet. If using hard-copy surveys, hand the survey to parents and ask them to complete it before they leave the practice. Place a box in the reception area where they can turn in their surveys anonymously. Review the responses at the morning meeting.

Summer Book Sale: All books, e-books, whitepapers and brochures are 25% off at the Levin Group Store. Use code TOD25 at checkout to receive your discount.

Survey patients regularly.

Survey patients regularly. Create a short survey about the total patient experience. For the best results, use a web-based survey that can be completed in the office on a laptop or tablet. If using hard-copy surveys, hand the survey to patients and ask them to complete it before they leave the practice. Place a box in the reception area where they can turn in their surveys anonymously. Review the responses at the morning meeting.

Summer Book Sale: All books, e-books, whitepapers and brochures are 25% off at the Levin Group Store. Use code TOD25 at checkout to receive your discount.

Survey parents and patients regularly.

Survey parents and patients regularly. Create a short survey about the total patient experience. For the best results, use a web-based survey that can be completed in the office on a laptop or tablet. If using hard-copy surveys, hand the survey to parents and adult patients and ask them to complete it before they leave the practice. Place a box in the reception area where they can turn in their surveys anonymously. Review the responses at the morning meeting.

Summer Book Sale: All books, e-books, whitepapers and brochures are 25% off at the Levin Group Store. Use code TOD25 at checkout to receive your discount.

Go and get grab your copy now!