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Archive for month: August, 2017

Scripting Tip: Don’t say that a staff member “tried her best.”

Scripting Tip: Don’t say that a staff member “tried her best.” This language suggests that the individual has limitations. However, patients aren’t coming to your practice for limitations. They choose your practice for exceptional service. Rather than saying, “She tried her best,” reassure the patient by saying, “She will take care of that.” Patient satisfaction depends on many factors, including a sense that team members are very helpful.

Friday Freebie: Read “3 Things You Should Never Say to Your Team” by clicking here.

Scripting Tip: Don’t say that a staff member “tried her best.”

Scripting Tip: Don’t say that a staff member “tried her best.” This language suggests that the individual has limitations. However, parents and patients aren’t coming to your practice for limitations. They choose your practice for exceptional service. Rather than saying, “She tried her best,” reassure the parent or patient by saying, “She will take care of that.” Patient and parent satisfaction depends on many factors, including a sense that team members are very helpful.

Friday Freebie: Read “3 Things You Should Never Say to Your Team” by clicking here.

Manage expectations.

Manage expectations. Make sure that patients and their parents fully understand their treatment plans. Parents should know exactly what the treatment entails, including frequency of visits and at-home care responsibilities. Strive to exceed patient/parent expectations by answering all of their questions before treatment begins.

Friday Freebie: Read Dr. Levin’s article “Where Are You Going and How Will You Get There?” by clicking here.

Advice for the Dentist – Meet regularly with your laboratory representative.

Advice for the Dentist – Meet regularly with your laboratory representative. To make the most of the relationship with your dental laboratory, keep the lines of communication open with your lab rep. A good way to do this is to schedule meetings––either on the phone or in-person––at least once every quarter. Review overall performance, discuss how the lab can enhance its services, and find out what your practice can do to improve the relationship.

New Seminar: Dr. Levin delivers his new seminar, “The Mid-Career Plateau: How to Avoid It, Overcome It, Get Out of It,” in Indianapolis on Friday, October 6. Click here for more details.

Scripting Tip: Don’t say that a staff member “tried her best.”

Scripting Tip: Don’t say that a staff member “tried her best.” This language suggests that the individual has limitations. However, patients aren’t coming to your practice for limitations. They choose your practice for exceptional service. Rather than saying, “She tried her best,” reassure the patient by saying, “She will take care of that.” Patient satisfaction depends on many factors, including a sense that team members are very helpful.

Friday Freebie: Read “3 Things You Should Never Say to Your Team” by clicking here.

Ask young patients about their interests.

Ask young patients about their interests. Put children at ease by asking what they like to do and what their favorite toys or games are. Make notes so you’ll have things to talk about the next time you see them. This will also keep you informed about what’s popular with children of different ages and help you figure out how to make the office more appealing to young patients.

Additional Resource: Check out Dr. Levin’s popular book, Customer Service Secrets of Top-Producing Specialty Practices. Save 25% with code TOD25.

Go and get grab your copy now!