Start all cases within 7 days. Once surgical patients accept treatment, try to schedule them no more than one week later. Keep them waiting any longer and they may cancel… either because they’re …
Scripting Tip – If possible, avoid saying “no” to parents and patients.
Scripting Tip – If possible, avoid saying “no” to parents and patients. When you say “no,” the only thing parents and patients hear is that you aren’t going to help them. Instead of saying “No, we …
Continue Reading about Scripting Tip – If possible, avoid saying “no” to parents and patients. →
Maintain the right balance of dentist and hygienist production.
Maintain the right balance of dentist and hygienist production. Experience shows that a 3:1 ratio is ideal. In other words, dentist production should be 75% of the total while hygiene accounts for …
Continue Reading about Maintain the right balance of dentist and hygienist production. →
Create value for hygiene care.
Create value for hygiene care. How does your practice refer to the hygiene appointment? Do staff members call it “a cleaning” or simply “recall”? Neither term accurately describes the hygiene …
Try to fill the most difficult spaces in the schedule first.
Try to fill the most difficult spaces in the schedule first. Most people prefer appointments first thing in the morning, around lunchtime or at the end of the day. Offer patients the less popular …
Continue Reading about Try to fill the most difficult spaces in the schedule first. →
Exclude stress from your surgical practice schedule.
Exclude stress from your surgical practice schedule. Without a smart scheduling system, you’re probably creating unnecessary stress in your office. Rather than just filling openings in the schedule or …
Continue Reading about Exclude stress from your surgical practice schedule. →