Always be positive. When anyone from your practice talks to anyone in a referring office, they need to come across as positive, enthusiastic and energetic. It shows that you care, and you like them. …
Don’t forget to acknowledge the parents.
Don’t forget to acknowledge the parents. Anytime you see a parent in the office stop, smile, and say hello. …
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Convert unhappy parents and patients to happy parents and patients.
Convert unhappy parents and patients to happy parents and patients. If you ever have an unhappy parent or patient, the doctor should call them that evening. Find out what they were concerned about and …
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Convert unhappy patients to happy patients.
Convert unhappy patients to happy patients. If you ever have an unhappy patient, the doctor should call them that evening. Find out what they were concerned about and see what you can do to turn the …
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Have a funny story ready.
Have a funny story ready. Telling kids funny stories that are relevant to their age group or that are about something funny that happened to another patient (without using names) will create a …
Check your accounts receivable.
Check your accounts receivable. Many offices have a much higher accounts receivable than they realize and aren’t aware of it. An accounts receivable tracking system, like all systems, will make the …