Feel free to apologize. The words “I’m sorry“ go a long way towards making patients and parents happy, even if you haven’t done anything wrong. …
Focus on patient questions.
Focus on patient questions. If a patient asks a question, stop whatever you’re doing, focus on the patient, make eye contact, and answer the question. Then ask the patient if there’s anything else …
Know your top three key performance indicators.
Know your top three key performance indicators. Understanding and tracking production, revenue, and referrals will tell you a great deal about your practice. …
Continue Reading about Know your top three key performance indicators. →
Know your top three key performance indicators.
Know your top three key performance indicators. Understanding and tracking production, revenue, and referrals will tell you a great deal about your practice. …
Continue Reading about Know your top three key performance indicators. →
Focus on patient questions.
Focus on patient questions. If a patient asks a question, stop whatever you’re doing, focus on the patient, make eye contact, and answer the question. Then ask the patient if there’s anything else …
Whoever makes it easiest wins.
Whoever makes it easiest wins. Always remember that in business, whoever makes it easiest wins. Keep looking for ways to make coming to your practice easier for your patients. …
