Improve customer service by 1%. Small incremental changes in customer service create a solid foundation for all referral marketing and patient satisfaction. …
How many types of customers do you have?
How many types of customers do you have? Specialty practices often make the mistake of thinking that their patients are their only customers. They also have customers in referring practices, including …
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What’s wrong with your collections?
What’s wrong with your collections? If the practice is having trouble with collections, it’s usually the collection system. Patients will find many reasons not to pay the office on time. After 60 …
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Where are your referrals really coming from?
Where are your referrals really coming from? Every month analyze your different referral sources, so you know where you are strong and where modifications of improvement need to be …
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How many types of customers do you have?
How many types of customers do you have? Specialty practices often make the mistake of thinking that their patients are their only customers. They also have customers in referring practices, including …
Continue Reading about How many types of customers do you have? →
How many types of customers do you have?
How many types of customers do you have? Specialty practices often make the mistake of thinking that their patients are their only customers. They also have customers in referring practices, including …
Continue Reading about How many types of customers do you have? →