Compliment the referring doctor. When patients hear a compliment about the referring doctor they often repeat it when they go back. This adds to a positive …
Track your overdue debonds daily.
Track your overdue debonds daily. Overdue debonds are 100% pure overhead. The target is to have less than 2% of all cases overdue for debond. …
Use a script.
Use a script. Whenever a referring practice calls to make an appointment for a patient, thank them for their trust in your practice. Using a script will help the front desk team to remember to thank …
Find the right person for the job.
Find the right person for the job. Dental practice leadership is partially about making sure the right team members have the right tasks. If someone on the team can do a job at a higher level, don’t …
Use a script.
Use a script. Whenever a referring practice calls to make an appointment for a patient, thank them for their trust in your practice. Using a script will help the front desk team to remember to thank …
When it’s time to make a decision for the practice just make it.
When it’s time to make a decision for the practice just make it. Far too many decisions get put off and postponed and end up hurting the practice. Not making a decision is actually a …
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