Check your body language. In many cases when you are presenting treatment, poor body language contradicts the positive things you’re saying. Patients will pick up on this subconsciously, become …
Don’t worry about competition. Do something.
Don’t worry about competition. Do something. Don’t wait until competition affects your referrals, or referral base. The top specialty practices are always marketing to maintain the highest level of …
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Why is your referral marketing program failing?
Why is your referral marketing program failing? There could be many reasons for a referral program that is not working, but all of them start with not properly following the science of referral …
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Your delegation list.
Your delegation list. Delegation almost always leads to increased practice production and income. Start today by making a list to delegate and add to it over the next few weeks as you recognize more …
The office manager should resolve team conflict.
The office manager should resolve team conflict. As a doctor, walking into the office and seeing two or more team members in conflict is one of the worst ways to start the day. Doctors who have the …
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Which key performance indicators (KPIs) should you track?
Which key performance indicators (KPIs) should you track? Start by closely monitoring production and collection numbers. If they are on track, your practice is doing well. …
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Great Customer Service Tip #5: Ask patients about their experience.
Great Customer Service Tip #5: Ask patients about their experience. At the end of every visit, ask patients the following question: “How was your experience with us today?” …
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Great Customer Service Tip #4: Reassure patients during treatment.
Great Customer Service Tip #4: Reassure patients during treatment. Keep patients updated during treatment and let them know how well things are going. …
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Great Customer Service Tip #3: Update every patient on what’s new in the practice.
Great Customer Service Tip #3: Update every patient on what’s new in the practice. Tell every parent about any new services, technology, or upgrades in the practice. This is impressive to parents. …
Great Customer Service Tip #2: Learn one new thing about a patient every visit.
Great Customer Service Tip #2: Learn one new thing about a patient every visit. The more you know about your patient, the stronger your relationship will be. …
Great Customer Service Tip #1: Greet every patient with enthusiasm.
Great Customer Service Tip #1: Greet every patient with enthusiasm. Give every patient an enthusiastic greeting every time they come in and tell them how much you appreciate having them as a patient. …
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Referral marketing is still about relationships.
Referral marketing is still about relationships. The better people know you and like you, the more they will refer to you. It is as simple as that. …
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