Don’t surprise patients. Not all surprises are good. Let hygiene patients know during their current appointment what additional services will be needed at the next visit such as radiographs, fluoride, …
Keep in mind that overhead takes away from profitability.
Keep in mind that overhead takes away from profitability. Every dollar spent on overhead is one less dollar of profit and income. Although this may sound obvious, many practices focus heavily on …
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Your numbers tell you if you’re on track.
Your numbers tell you if you’re on track. One of the most critical jobs that can be done in minutes per week by practice leaders is to review a small set of practice statistics. Knowing your key …
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If you aren’t getting enough reviews try this:
If you aren’t getting enough reviews try this: Engage every patient with the following script: “Mrs. Smith, we are delighted to have you as a patient. If you would be nice enough to consider leaving …
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If you want to be a great leader, be diplomatic but honest.
If you want to be a great leader, be diplomatic but honest. Telling people what they want to hear or that you might make a change later is not great leadership. Telling people what is really happening …
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Improve case acceptance.
Improve case acceptance. One quick way to improve case acceptance is to offer interest-free patient financing to every patient whether they need it or not. You never know which patients are declining …
Not thinking about retirement?
Not thinking about retirement? Don’t allow the belief that you don’t care about retiring to dissuade you from saving money. There are too many practice leaders who aren’t thinking about retirement and …
Great leaders are positive at all times.
Great leaders are positive at all times. People love positivity and resent negativity. Great leaders are inspirational simply by always being positive. …
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Never discuss politics in the office.
Never discuss politics in the office. We recently heard about a practice that lost a patient and family because they were offended by the political discussion between the doctor and assistant during …
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Be in the strongest possible position.
Be in the strongest possible position. In business, there are always surprises, so the stronger your current position, the more easily you will be able to weather any negative changes and have time to …
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Dental hygiene should be approximately 25% of practice production.
Dental hygiene should be approximately 25% of practice production. If you are not tracking at least eight key statistics for dental hygiene, you don’t really know what is going on in your practice. …
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Reduce no-shows.
Reduce no-shows. No shows will cost the practice millions of dollars over the course of a career. You need excellent scripting to educate patients that no-shows are unacceptable. …
