You need a professional relations coordinator (PRC). The key to success in building a powerful consistent referral marketing program is to have a PRC. Your PRC can handle 95% of the entire referral …

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Don’t blame others if your referrals are down. If your referrals aren’t where you want them to be, don’t waste time blaming others. Focus on getting those referrals back on track. …

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Do you really have five-star customer service? We find practices often rate their customer service two points higher out of 10 than patients. If you want great service, you must continually focus on …

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Implement systems to avoid fatigue and burnout. There is literally only one way to avoid some level of fatigue and burnout in the practice: implement excellent systems and have everyone follow them. …

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A ship without a rudder has no idea where it’s going. The first step in defining the future of your practice is to have a detailed financial plan. You can learn about this by reading information on …

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Customer service rule #5: If there is a patient complaint, solve it. If a patient is less than satisfied, make sure you solve it every single time. Tell the patient what you’re going to do to help …

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Customer service rule #4: Ask all patients about their visit. When patients come to the front desk following a visit, you should always ask them how their visit was. This demonstrates caring and …

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Customer service rule #3: Get personal with your patient. It is not enough to do great clinical dentistry. You must get to know your patients on a personal level and make them your friends. …

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Customer service rule #2: Make eye contact. Make eye contact with patients every time that you interact with them. We live in a disconnected, multitasking world and many patients feel unimportant and …

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Customer service rule #1: Answer all questions. Whenever a patient asks you a question, give them a clear answer. Then ask them if they would like any additional information. …

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Don’t judge your referring doctors. We have seen far too many specialists decide that they don’t like a certain referring doctor. However, when they change their attitude and implement the right …

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Where do you get new referral marketing strategies? Everywhere. For example, every month Levin Group has a meeting to identify new strategies, appreciation gifts, and relationship-building tools that …

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