Don’t be a victim-based leader. Victim-based leaders focus on blame and fault while proactive leaders focus on action. …
Be careful when signing contracts.
Be careful when signing contracts. Very often the contracts that you sign won’t allow you to terminate the agreement regardless of the reason (e.g., dissatisfaction with the product, bad service, or …
Be careful when signing contracts.
Be careful when signing contracts. Very often the contracts that you sign won’t allow you to terminate the agreement regardless of the reason (e.g., dissatisfaction with the product, bad service, or …
Be careful when signing contracts.
Be careful when signing contracts. Very often the contracts that you sign won’t allow you to terminate the agreement regardless of the reason (e.g., dissatisfaction with the product, bad service, or …
Be careful when signing contracts.
Be careful when signing contracts. Very often the contracts that you sign won’t allow you to terminate the agreement regardless of the reason (e.g., dissatisfaction with the product, bad service, or …
Be careful when signing contracts.
Be careful when signing contracts. Very often the contracts that you sign won’t allow you to terminate the agreement regardless of the reason (e.g., dissatisfaction with the product, bad service, or …
Increase Case Acceptance.
Increase Case Acceptance. A revolution is taking place in consumer purchasing psychology. People no longer want a “presentation.” They want a conversation and mastering the art of conversation (which …
Increase Case Acceptance.
Increase Case Acceptance. A revolution is taking place in consumer purchasing psychology. People no longer want a “presentation.” They want a conversation and mastering the art of conversation (which …
Train, train, train.
Train, train, train. There was a study done many years ago that demonstrated for every dollar a business spent on training, it received three dollars in return. I’m not sure whether the dollar amount …
When should you improve your customer service in a slower economy?
When should you improve your customer service in a slower economy? The answer is yesterday. We always want specialty practices to offer 5-star customer service, and this can only happen when you have …
Continue Reading about When should you improve your customer service in a slower economy? →
When should you improve your customer service in a slower economy?
When should you improve your customer service in a slower economy? The answer is yesterday. We always want specialty practices to offer 5-star customer service, and this can only happen when you have …
Continue Reading about When should you improve your customer service in a slower economy? →
What if I don’t have a PRC?
What if I don’t have a PRC? If your specialty practice does not have a professional relations coordinator (PRC) you should be working to hire one. In the meantime, don’t let your referral marketing …
