Referrals do increase production. Every business needs ongoing and increasing referrals to stay successful. You should know exactly how many new patients you need daily, weekly, monthly, and annually, …
Follow up on unaccepted treatment.
Follow up on unaccepted treatment. Don’t be embarrassed to contact parents that have not accepted treatment to answer questions, clarify information, and help them make decisions. …
You need a professional relations coordinator (PRC).
You need a professional relations coordinator (PRC). The key to success in building a powerful consistent referral marketing program is to have a PRC. Your PRC can handle 95% of the entire referral …
Continue Reading about You need a professional relations coordinator (PRC). →
Follow up on unaccepted treatment.
Follow up on unaccepted treatment. Don’t be embarrassed to contact parents that have not accepted treatment to answer questions, clarify information, and help them make decisions. …
You need a professional relations coordinator (PRC).
You need a professional relations coordinator (PRC). The key to success in building a powerful consistent referral marketing program is to have a PRC. Your PRC can handle 95% of the entire referral …
Continue Reading about You need a professional relations coordinator (PRC). →
The PRC is a critical staff position.
The PRC is a critical staff position. Orthodontic practices live and die by referrals. When you have a professional relations coordinator (PRC), this individual will ensure that the practice maintains …
Continue Reading about The PRC is a critical staff position. →
Don’t blame others if your referrals are down.
Don’t blame others if your referrals are down. If your referrals aren’t where you want them to be, don’t waste time blaming others. Focus on getting those referrals back on track. …
Continue Reading about Don’t blame others if your referrals are down. →
Raising fees increases practice production.
Raising fees increases practice production. Don’t be afraid to raise your fees. Very few parents know what your fees were before, and your excellent customer service should offset any concerns about …
Continue Reading about Raising fees increases practice production. →
Raising fees increases practice production.
Raising fees increases practice production. Don’t be afraid to raise your fees. Very few parents know what your fees were before, and your excellent customer service should offset any concerns about …
Continue Reading about Raising fees increases practice production. →
Don’t blame others if your referrals are down.
Don’t blame others if your referrals are down. If your referrals aren’t where you want them to be, don’t waste time blaming others. Focus on getting those referrals back on track. …
Continue Reading about Don’t blame others if your referrals are down. →
Everyone makes mistakes.
Everyone makes mistakes. The next time a coworker makes a mistake simply say, “We all do it.” Don’t be judgmental because it will happen to everyone, including you. …
Do you really have five-star customer service?
Do you really have five-star customer service? We find practices often rate their customer service two points higher out of 10 than patients. If you want great service, you must continually focus on …
Continue Reading about Do you really have five-star customer service? →
